Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Timeline
Generic

Jo-Ann Cavanagh

Ashland,MA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supervisor

Sodexo
01.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Nutrition Services Manager

Town Of Ashland
09.1996 - 01.2016
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Exclusive Cleaning Services Management

Self-employeed
12.1994 - 09.1996
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Evaluated employee performance and developed improvement plans.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Certificate - Business Communications

Massachusetts Bay Community College
Wellesley Hills, MA
01.2016

Associate of Arts - School Nutrtion

Framingham State University
Framingham, MA
05.2015

High School Diploma -

Joseph P. Keefe Technical School
Framingham, MA
06.1985

Skills

  • Operations Management
  • Process Improvement
  • Strategic Planning
  • Staff Management
  • Data Analytics
  • Inventory Control
  • Schedule Development
  • Business Development
  • Negotiation
  • Staff Discipline
  • Waste Reduction
  • Financial Management
  • Processes and Procedures
  • Training and Mentoring

Accomplishments

  • Supervised team of 12 staff members.

Affiliations

School Nutrition Association Member 2008-2016

Wellness Committee Member 2012-2016

Mentor Program for students 2010-2016

Town of Ashland contract Negotiations 2006-2016

Certification

  • Certified ServSafe Certified
  • Financial Management
  • National Food Service Management Institute
  • Certificate Allergen Awareness
  • Certificate in Excellence in Child Nutrition
  • National Food Service Management Institute
  • Servsafe Registered Proctor


Additional Information

I am experienced and well trained in management. I take pride in providing the best service, communication and trainings to staff,management and client. As a part of the NELTA team for the last 8 year, I am committed,focused and trustworthy. Along with my

work ethic and commitment I am a substantial contributer to the team. Prior to joining NELTA I was a school nutrition manager for the Town of Ashland for 20 years. I have expertise in financial management, inventory management and communications with administration.


Timeline

Supervisor

Sodexo
01.2016 - Current

Nutrition Services Manager

Town Of Ashland
09.1996 - 01.2016

Exclusive Cleaning Services Management

Self-employeed
12.1994 - 09.1996

Certificate - Business Communications

Massachusetts Bay Community College

Associate of Arts - School Nutrtion

Framingham State University

High School Diploma -

Joseph P. Keefe Technical School

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