Open To Work
Jo-Ann Gilless
Maricopa,AZ
Summary
Organized professional with expertise in coordinating schedules and managing documentation to enhance office operations. Specializes in calendar management, meeting coordination, and correspondence management, delivering outstanding customer service in fast-paced settings. Strong communication skills and attention to detail support effective decision-making and operational efficiency.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Analyst, Quality Compliance, 1st Party Auditor
COLLINS AEROSPACE
Cedar Rapids, IA
12.2022 - 04.2025
- Conducted 16 annual audits (3 to 5 days each) aligned with AS9100D and ISO 9001 standards, identifying compliance gaps and facilitating improvements across departments.
- Managed business records, audit documentation, and reports to ensure accuracy, accessibility, and compliance with company requirements.
- Developed detailed audit plans and agendas based on thorough understanding of policies and procedures, ensuring effective evaluations.
Eng II & I | Quality Engineering
COLLINS AEROSPACE
Phoenix, AZ
09.2020 - 12.2022
- Analyzed quality related procedures and performance metrics to develop improvement plans, leading to more consistent compliance with internal controls.
- Served as Document Coordinator for site’s Business Management Systems (BMS) in SharePoint, ensuring up to date, controlled documentation accessible for audits and operational use.
- Prepared professional correspondence, presentations, reports, and summaries for management review and decision-making.
- Supported multiple projects simultaneously by managing schedules, priorities, deadlines, and communication among team members.
Senior Coordinator Executive Admin
COLLINS AEROSPACE
Phoenix, AZ
05.2014 - 09.2020
- Recognized for reliability, professionalism, attention to detail, and ability to manage competing priorities effectively.
- Managed Director’s calendar coordinated meetings and prepared agendas, presentations, and Policy Deployment Production Review (PDPR) material, warranting leadership readiness and alignment across functions.
- Coordinated meetings, prepared agendas, documented action items, and tracked follow-up activities for leaders and cross-functional teams.
- Coordinated domestic and international travel for senior leadership, and processed detailed travel & expense reports, enabling seamless executive mobility and policy compliance.
- Organized site wide events, leadership offsites, team building activities, strengthening internal engagement and supporting strategic culture initiatives.
- Handled confidential sensitive information with discretion and professionalism, fostering trust, ensuring compliance across multiple organizational levels.
- Communicated key announcements and updates to site employees, contributing to transparent and timely internal communications.
Quality Technician II Inspector
COLLINS AEROSPACE
Phoenix, AZ
04.2010 - 05.2014
- Trained and mentored quality technicians and new inspectors, delivering consistency in inspection process and augmenting team readiness for final product acceptance per Standard Operating Procedures (SOPs).
- Performed critical product testing and final inspections to support quality acceptance processes, ensuring defect free products reached customers, reducing rework and returns.
- Executed First Article Inspections (FAI), interpreting technical drawings, Bills of Materials, Acceptance Test Procedures, and Component Maintenance Manuals, verifying product conformity before production release.
- (Formerly United Technologies Corporation Aerospace Systems)
Quality Assurance Over Inspector
NATIONAL AVIATION
Tempe, AZ
03.2007 - 03.2009
- Conducted inspection and oversight of aviation components and maintenance activities.
Capacity Assurance Coordinator
INVENTA PRODUCTS
Adrian, MI
07.2006 - 02.2007
- Tracking of the Total Production Maintenance (TPM) program scheduling to minimize down time.
- (Formerly Delphi Automotive Group)
Receiving Inspector / Production Parts Approval Process (PPAP) Coordinator
FORD MOTOR COMPANY
Ypsilanti, MI
11.1998 - 03.2006
- Validated incoming materials to ensure compliance with specifications and supported the Production Parts Approval Process (PPAP) for quality assurance.
Education
Master of Science (MSc) - Quality Systems Management
National Graduate School of Quality Management
Falmouth, MA01-2017
Bachelor of Science (BSc) - Management
University of Phoenix
Tempe, AZ07-2015
Skills
- Quality assurance
- Document control
- Attention to detail
- Problem solving
- Administrative support
- Calendar management
- Event coordination
- Travel coordination
- Time management
- Presentation preparation
- Customer focus
Certification
- Certified Internal Auditor AS9100D / ISO 9001:2015, Plexus International, 01/29/24
- First Article Inspection Training Course AS9102B BSI, 07/2021
- Lean Six Sigma Black Belt, Juran / National Graduate School of Quality Management, 02/16/17
- Achieving Competitive Excellence (ACE) Associate, United Technology Corporation Aerospace Systems, 12/2016
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$82000/yr - $200000/yrTimeline
Senior Analyst, Quality Compliance, 1st Party Auditor
COLLINS AEROSPACE
12.2022 - 04.2025
Eng II & I | Quality Engineering
COLLINS AEROSPACE
09.2020 - 12.2022
Senior Coordinator Executive Admin
COLLINS AEROSPACE
05.2014 - 09.2020
Quality Technician II Inspector
COLLINS AEROSPACE
04.2010 - 05.2014
Quality Assurance Over Inspector
NATIONAL AVIATION
03.2007 - 03.2009
Capacity Assurance Coordinator
INVENTA PRODUCTS
07.2006 - 02.2007
Receiving Inspector / Production Parts Approval Process (PPAP) Coordinator
FORD MOTOR COMPANY
11.1998 - 03.2006
Master of Science (MSc) - Quality Systems Management
National Graduate School of Quality Management
Bachelor of Science (BSc) - Management
University of Phoenix