Jo-Ann Lynn
Odessa,TX
Summary
Accomplished professional with expertise in customer relations and recordkeeping. Efficiently managed tasks, enhancing customer satisfaction through bilingual support and excellent communication. Passionate about continuous improvement and adept at building relationships, leveraging Spanish proficiency to provide exceptional service and tailored solutions.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant, PRN
4D Mechanics and More
10.2023 - Current
- Streamlined office procedures to enhance workflow efficiency.
- Assisted in maintaining accurate records using electronic filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Medical Records, PRN as Needed
Epic DME
01.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Provided language translation services for customer service inquiries.
Cross Utilized Agent
United Ground Express
10.2025 - 12.2025
- Provided exceptional customer service by assisting passengers with check-in and boarding processes.
- Operated various airline systems to manage reservations, ticketing, and baggage handling efficiently.
- Collaborated with team members to streamline operational workflows and enhance service delivery.
- Resolved passenger inquiries and issues promptly, ensuring a positive travel experience.
- Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
- Supported airline safety initiatives by conducting thorough inspections of aircraft cabins prior to departure.
- Streamlined baggage handling processes for quicker turnaround times and fewer lost items.
- Loading and unloaded customer luggage, airfreight, and company mail on and off aircraft.
- Ensured compliance with federal aviation regulations while performing security-related tasks at the airport terminal checkpoint.
- Coordinated aircraft servicing activities – including fueling, catering, cleaning – ensuring minimal downtime between flights.
- Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights, and re-booked passengers.
Education
High School Diploma -
ODESSA HIGH SCHOOL
Odessa, TXSkills
- Customer support coordination
- Recordkeeping
- Good Telephone Etiquette
- Greeting and seating clients
- Bilingual in Spanish
Timeline
Cross Utilized Agent
United Ground Express
10.2025 - 12.2025
Office Administrative Assistant, PRN
4D Mechanics and More
10.2023 - Current
Medical Records, PRN as Needed
Epic DME
01.2022 - Current
High School Diploma -
ODESSA HIGH SCHOOL