Jo-Ann Page
Glendale,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Auto Claims Adjuster
United States Automobile Association, USAA
Phoenix, AZ
12.2018 - 08.2023
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses and other parties involved in the claim.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Issued payment to members, claimants and repair facilities.
- Member of the CAT Team.
- Stayed up to date with continuing education and training.
- Managed multiple cases simultaneously while meeting established deadlines.
- Researched applicable laws related to automobile accidents or losses.
Contractor Recruitment
American Home Shield Corporation
Phoenix, AZ
11.2016 - 12.2018
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Ensured compliance with all federal, state, local regulations related to recruiting practices.
General Manager
Tony's Transmissions
Tolleson, AZ
11.2011 - 11.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed preventive maintenance schedules to minimize downtime and maximize productivity.
- Trained staff on proper operation of all machinery and safety procedures related to machine use.
- Managed 18+ auto technicians with daily tasks to include safety procedures, time cards, sick and downtime.
Senior Fraud Analyst
American Express, AMEX
Phoenix, AZ
08.2006 - 07.2011
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Monitored customer accounts for any unusual or suspicious activities.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Performed risk assessment of customers based on their profiles, behaviors and past records.
Education
Certificate - Emergency Medical Technology
Paradise Valley Community College
Phoenix, AZ12-2002
High School Diploma -
South San Francisco High School
South San Francisco, CA01-1984
Timeline
Auto Claims Adjuster
United States Automobile Association, USAA
12.2018 - 08.2023
Contractor Recruitment
American Home Shield Corporation
11.2016 - 12.2018
General Manager
Tony's Transmissions
11.2011 - 11.2016
Senior Fraud Analyst
American Express, AMEX
08.2006 - 07.2011
Certificate - Emergency Medical Technology
Paradise Valley Community College
High School Diploma -
South San Francisco High School
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