Summary
Overview
Work History
Education
Skills
Timeline
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Jo-Ann Perry

North Chelmsford,Ma

Summary

To find a suitable position that allows me to use and apply all my work experience that I have acquired, So I may grow within your company.

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

30
30
years of professional experience

Work History

Owner/Operator

Hunter's Cafe'
05.2017 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.

General Manager

Brueggers Bagels
08.2010 - 12.2016
  • Overseeing all daily operations within the bakery
  • Responsible for all ordering to operate the bakery
  • Conducted interviews.
  • Managed all hiring and firing as needed.
  • Responsible for all paperwork and Scheduling
  • Keeping everything in working and proper order.
  • Training store
  • Accomplishments:
  • Brought Catering up 4.3%
  • Won readers’ choice award three straight years
  • Manager of the year (tier 2) 2015
  • Raised sales by 8.3%

Assistant Manager

McDonalds Restaurant
06.2007 - 09.2010
  • Was head of The employee training program at this location
  • Inventory control , waste management
  • In charge of ordering for the establishment
  • Daily operations and paperwork
  • Accomplishments:
  • Graduated from Hamburger University
  • Certified Trainer

Receiving Supervisor

Hannaford Supermarkets
03.2006 - 02.2007
  • In charge of vendors sections and displays
  • Overseeing vendors prices and products
  • Checked in all deliveries for the store
  • In charge of all items received and returned

Owned & Operated

Maria’s pizza and Restaurant
05.1995 - 02.2006
  • In charge of daily operations
  • Did all hiring and managing
  • Was in charge of all ordering to operate smoothly
  • Kept a close eye on all waste and inventory of the restaurant

Education

Nashoba Valley Technical School
Westford, Ma
06.1979

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Inventory management
  • Payroll processing
  • Preventative maintenance
  • Cashflow management
  • Strong work ethic
  • Decision-making
  • Customer-oriented
  • Schedule management

Timeline

Owner/Operator

Hunter's Cafe'
05.2017 - Current

General Manager

Brueggers Bagels
08.2010 - 12.2016

Assistant Manager

McDonalds Restaurant
06.2007 - 09.2010

Receiving Supervisor

Hannaford Supermarkets
03.2006 - 02.2007

Owned & Operated

Maria’s pizza and Restaurant
05.1995 - 02.2006

Nashoba Valley Technical School

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