Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Ann Copado

Galveston,Texas

Summary

Sixteen years of excellent customer service experience and managerial skills. Twelve years with Galveston Independent School District, as a student registrar and attendance office clerk. Looking for an opportunity to utilize my excellent customer services skills. Proven ability in capturing data and providing reports to Administration in a timely manner. Team player with exceptional skills in Registering and Record Keeping, Staff Management, Customer Satisfaction, Money Handling, Data Entry and Expense Reporting.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Part-time Staff

Galveston Prime Time Theater
09.2021 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Responsible for all staff as well and me to maintained a professional demeanor when dealing with dissatisfied customers
  • Responsible for monitored cash intake and deposit records, to increasing accuracy, and reducing discrepancies
  • Supervised day to day operations to meet performance and expectations while providing quality customer service
  • Monitored shift changes to maintain successful operations of business during the shift change
  • Responsible for Opening and securing the Closing of theater location at end of shift

Registrar and Attendance Office Clerk

Galveston Independent School District
01.2012 - Current
  • Responsible for registering and enrolling all students to attend school
  • Coordinate the retrieval of registration information of students who attended school in other districts
  • Verify all registration paperwork and data prior to completion of processing and allowing students to attend school
  • Resolved all student’s registration issues with admissions and the records departments for a smooth administration process
  • All Registration and attendance input loaded in a PEIMS database for records storage
  • Create Weekly and Monthly Reports out of PEIMS Database
  • Responsible for tracking students’ daily attendance
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Perform other related and special duties as assigned by Management

Trainer

Galveston YMCA
10.2008 - 08.2011

Created weekly Lesson Plans.

Provided Administration Duties,

Supervision of youth.

Outdoor Activities ( Swimming, Dodge ball).

Meet an Greet the parents.

Prepared reports for management regarding status and progress of recreational activities.

Communicated with parents about activities and report concerns and suggestions to supervisor.

Collaborated with other recreation staff in developing new recreational activities.

Lead Teacher

Kiddle Kampus Daycare
02.2008 - 09.2008

Provide Educations Centers

Create Lesson plans for children

Provided a happy and healthy environment

Established positive relationship with children parents.

Organized rooms in line with current educational requirement to maximize learning opportunities for students

Design lessons plan for teaching staff and worked closely with administration for compliance with state curricula.

Utilizing various teaching methods in classroom to ensure elevated GPA above average.

Education

High School Diploma -

Ball High School
Galveston, TX
05-1990

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Staff Management
  • Training
  • Creating Reports
  • Expense Reports
  • Administration Support
  • Registration Requirements
  • Records Management
  • Records Management Systems
  • Student Registration

Timeline

Part-time Staff

Galveston Prime Time Theater
09.2021 - Current

Registrar and Attendance Office Clerk

Galveston Independent School District
01.2012 - Current

Trainer

Galveston YMCA
10.2008 - 08.2011

Lead Teacher

Kiddle Kampus Daycare
02.2008 - 09.2008

High School Diploma -

Ball High School
Jo Ann Copado