Jo-Anne Strauch

• Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
• Networked with industry professionals to build contacts and maintain steady stream of work.
• Collaborated with other entertainers to create engaging acts.
• Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
• Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
• Promoted productions through interviews, social media engagement, and public appearances, boosting ticket sales and visibility.
• Developed strong improvisational skills through extensive training and practice, elevating performance quality.

• Track air and ocean shipments and arrange for delivery from airport/CFS to consignee
• Submit paperwork to US customs
• Collect fees and send arrival notices
• Manage up to 100 files/orders each day while keeping each updated and completely
• Quote deliveries and create delivery orders
• Quote airfreight costs
• Point of contact for clients, agents, and customers
• Keep systems up to date with tracking and updates
• Contact steamship lines and airlines daily
• Knowledge of routing and trucking
• Dispute charges if necessary
• Make payments on cargo sprint and pay cargo
• Bill all files and send invoices to clients and agents
• Arrange booking details for overseas agents.
• Advised customers on transportation options, types of carriers or shipping routes.
• Processed customs declarations and maintained records of customs documents.
• Developed strong relationships with international suppliers to ensure timely delivery of products.
• Maintained up-to-date knowledge of trade laws, applying changes as needed to keep operations compliant with current requirements.
• Negotiated freight rates with carriers for international transportation of goods.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Reduced shipment delays with thorough pre-shipment inspections and coordination with shipping companies.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Implemented best practices for import procedures, reducing errors and improving overall process efficiency.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.

• Interact with customers and find packages that would be best suitable for them
• Follow up with customers and answer phone customer questions daily
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Demonstrated excellent attention to detail when inputting orders into company systems, minimizing errors that could lead to delays or lost business opportunities.
• Provided training and support for new Internet Sales Agents, sharing best practices and contributing to overall team success.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

● Communicate with customers after sale and installments and manage their accounts
● Interact with customers and find packages that would be best suitable for them ● Have Product Knowledge and be able to answer all customer questions
● Complete and submit orders daily

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organize store products and distribute restock
• Log feeding schedules and care taken to animals in store
• Cleaning and maintenance of enclosures.
• Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.

• Organized and processed driver paperwork into Excel and online databases
• Entered pickup and delivery charges
• Made pickup and delivery appointments with customers
• Created and scheduled daily routes for drivers
• Navigated drivers during their routes with incoming appointments
• Processes weekly time cards
• Enhanced communications with delivery drivers with updated contact information and utilizing clear, concise language
• Trained new office staff and dispatchers
• Assisted in resolving customer complaints and

grievances

• Processed all billing in quickbooks, kept accuracy in accounting process
• Contacted other companies for related charges
• Disputed charges if necessary with customers, clients, or other companies involved. Reconciled pricing
• Calculated tariffs and entered other accessorial charges such as residential, pallet jack, liftgate, beyond, etc
• Review and approved payables, entered into Quickbooks
• Kept in office inventory and managed supply orders
• Processed weekly time cards
• Point of contact for contractors regarding accounting issues.
• Answered front office calls and greeted visitors