Jo-Annie Velazquez
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Agent
Charter Communications, Spectrum
Maitland, FL
03.2025 - 04.2026
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Executed targeted sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with team members to optimize sales processes and improve overall efficiency.
- Analyzed customer feedback to refine service offerings and enhance satisfaction levels.
Bartender/server
Margaritas cantina
Richmond, Va
01.2024 - 01.2025
- Performed closing duties, including restocking and cleaning.
- Ensured compliance with health and safety regulations in accordance with state and local laws.
- Performed opening and closing duties such as setting up the bar and cleaning.
- Maintained accurate inventory of supplies and liquor.
Cleaning Crew Member
Sarahs cleaning
Glen Allen, VA
04.2023 - 04.2024
- Operated equipment such as scrubbers, buffers and vacuums.
- Ensured all areas were cleaned to the highest standards of cleanliness.
- Successfully maintained and cleaned assigned areas using appropriate cleaning equipment and supplies.
Server
City Cruises
Norfolk, city, VA
11.2022 - 04.2023
- Printed dining checks with total due, collected payment, and completed transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Adhered to all safety protocols and emergency procedures.
Car Salesperson
United Auto Sales
New Kent, VA
07.2021 - 01.2022
- Utilized in-depth product knowledge to consistently exceed sales targets.
- Developed and maintained strong relationships with customers by offering superior customer service.
- Greeted customers in a professional and friendly manner, and provided them with knowledgeable and courteous service.
- Followed up with customers after the sale to ensure customer satisfaction.
Education
Social Sciences
Tidewater Community College
Virginia Beach, VASkills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Networking
- Adaptability to change
- Sales strategies
- Lead generation
- CRM software usage
- Cold calling
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Charter Communications, Spectrum
03.2025 - 04.2026
Bartender/server
Margaritas cantina
01.2024 - 01.2025
Cleaning Crew Member
Sarahs cleaning
04.2023 - 04.2024
Server
City Cruises
11.2022 - 04.2023
Car Salesperson
United Auto Sales
07.2021 - 01.2022
Social Sciences
Tidewater Community College