Jo Barnes
Tulsa,OK
Summary
Dynamic and detail-oriented Security Dispatcher with extensive experience at OSU Medical Center. Proven track record in enhancing emergency response times and reducing false alarms through effective communication and alarm monitoring. Skilled in dispatch software and team leadership, fostering collaboration among first responders to ensure public safety.
Security professional with reputation for reliability and effective crisis management. Proven ability to handle emergency situations with calm and precision, ensuring safety and security. Known for teamwork and adaptability, contributing to seamless operations and achieving safety goals.
Dedicated 911 Dispatcher offering 17 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
25
25
years of professional experience
Work History
Security Dispatcher
OSU Medical Center
03.2018 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police or fire in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
Security Dispatcher
Tulsa Community College
08.2017 - 03.2018
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Assisted callers in emergency situations with appropriate information and support.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
Dispatch Supervisor
Tulsa County Sheriffs Dept
06.2014 - 05.2017
- Supervised team of 6 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Reduced dispatcher turnover rates through effective training, mentoring, and ongoing support for team members.
- Maintained thorough knowledge of jurisdiction geography, landmarks, and roadways to assist in accurate dispatching of emergency personnel.
- Enhanced emergency response times by streamlining dispatch processes and implementing efficient communication protocols.
- Promoted a positive work environment by fostering open communication among team members and addressing workplace concerns promptly.
911 Emergency Dispatcher
Tulsa Police Department
03.2000 - 05.2014
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police radios to provide assistance to responding personnel.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
General Studies
Waterloo High School
Waterloo, IL06-1979
Skills
- Dispatch software
- Stress tolerance
- Incident reporting
- Access control
- Special projects
- Security systems
- Geographical expertise
- Alarm monitoring
- Security operations
- Alarm systems monitoring
- Law enforcement collaboration
- Radio frequencies monitoring
- Unit dispatch
- 911 system information databases
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Listening skills
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Team leadership
- Active listening
- Computer-aided dispatching
- NCIC database
- Public safety telecommunicator (PST)
- Public safety telecommunicator
Work Type
Part TimeWork Location
On-SiteRemoteTimeline
Security Dispatcher
OSU Medical Center
03.2018 - Current
Security Dispatcher
Tulsa Community College
08.2017 - 03.2018
Dispatch Supervisor
Tulsa County Sheriffs Dept
06.2014 - 05.2017
911 Emergency Dispatcher
Tulsa Police Department
03.2000 - 05.2014
General Studies
Waterloo High School
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