JO-BEN SHANE BLATTAU
Bed Bath & Beyond
Buda,TX
7
years of professional experience
Detail-oriented and adaptable professional with a background in customer relations, retail operations, inventory logistics, and technical testing. Proven track record of delivering high-quality customer service, managing point-of-sale systems, and maintaining accuracy in fast-paced environments. Strong communication, organizational, and problem-solving skills with a commitment to efficiency and reliability.
Work History
Acoustic Testing & Facilities Technician
3 Years 5 Months- Conducted acoustic modal testing and inspected acoustic materials across multiple campus facilities (RR7 and Parmer South 4).
- Supported product auditing and quality assurance routines to verify material compliance.
- Maintained testing facility operations and organized service rooms for optimal equipment performance.
Retail Sales & Customer Service Associate
1 Year 7 Months- Delivered front-line customer service, assisting shoppers with product inquiries, item recommendations, and digital order placements via store tablets.
- Handled high-volume cash and electronic payment transactions accurately while adhering to store balance and register guidelines.
- Maintained sales floor presentation by stocking inventory, organizing displays, and implementing merchandising standards.
Automotive Service Advisor
1 Month- Served as the primary liaison between technicians and clients, delivering repair estimates, scope of work breakdowns, and realistic completion timelines.
- Handled customer inquiries in person, over the phone, and via email to maintain clear communication and enhance customer retention.
Education
Bachelor of Arts - Psychology
Skills
Customer Relations & Support: Client communication
conflict resolution
consultative sales
estimate presentation
Operations & Logistics: Inventory merchandising
order fulfillment
shipping/receiving
cash management
parcel handling
Technical & Software: Microsoft Office Suite (Word
Excel
PowerPoint)
POS software
mobile/tablet retail systems
Testing & Maintenance: Acoustic modal testing
material inspection
service room maintenance
product auditing
Report generation
Psychological evaluations
Data entry
Data analysis
Teamwork and collaboration
Flexible and adaptable
Timeline
Retail Sales & Customer Service Associate
Bed Bath & Beyond
11.2021 - 06.2023Read More
Automotive Service Advisor
RZ Auto Repair
12.2019 - 01.2020Read More
Acoustic Testing & Facilities Technician
Dell Inc.
01.2016 - 06.2019Read More
Texas State University
Bachelor of Arts from Psychology
Read More