Jo Boyer
Punta Gorda,FL
Summary
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with sourcing ingredients, controlling budgets and boosting restaurant profiles. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. High-performing Chef offering 6+ years of restaurant experience. Excellent communication, leadership, cost cutting and problem-solving skills. Talent for building streamlined, cohesive teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Permit Manager
Vinyltech LLC
12.2022 - 05.2024
- Conducted on-site inspections of completed projects to verify compliance with approved plans and permitting conditions, ensuring successful project outcomes.
- Contributed to the development of strategic plans for the department, focusing on continuous improvement initiatives that led to increased efficiency overall.
- Coordinated multi-agency reviews as necessary for large-scale projects requiring input from various governmental bodies before granting approvals.
- Negotiated solutions with 3 property owners and developers to resolve conflicts related to permitting requirements or conditions imposed during the approval process.
- Maintained detailed records of all permits issued, ensuring accessibility and transparency when needed for audits or reviews.
- Developed comprehensive training materials for new team members to ensure consistent service delivery.
- Established rapport with local officials and decision-makers to gain their support in expediting permit applications when needed.
- Improved turnaround times for permit approvals with effective communication and coordination between departments.
- Collaborated with other departments to address complex permitting issues, resulting in a more streamlined approach across the organization.
- Analyzed trends in permit data to provide insights for management on potential areas for improvement or expansion.
Cake Decorator
Publix
06.2021 - 05.2022
- Decorated and finalized detailed made-to-order cakes
- Prioritizing and handling large workloads efficiently and thoroughly
- Creating customer's visions for various occasions with a positive and professional demeanor.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Account Manager
Stellar Select Solutions
10.2019 - 03.2020
- Inform customers of estimated delivery schedules, service contracts, warranties, products, or other information pertaining to purchased products
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Security Officer
Allied Universal Security Services
02.2019 - 10.2019
- Monitor and adjust security equipment, systems, and machinery
- Manage security procedures for operations or processes, access control and reporting tools
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Chef
New York Pizza
05.2012 - 12.2014
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
Personal Assistant
CB Handyman and Maintenance
06.2009 - 12.2012
- Produced budget spreadsheets and invoices using Microsoft Excel
- Prepared budgets for contracts, equipment, and supplies
- Participated in architectural and engineering planning and design, including space and installation management.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Education
Some college - Culinary Arts
National Louis University
Chicago, ILHigh School Diploma -
East Lee County High School
Lehigh Acres, FL05.2012
Skills
- Food Safety
- Cost & Inventory Control
- Menu Planning & Development
- Strong Work Ethic
- Team Leadership
- Hospitality service expertise
- Kitchen Management
- Vendor Relationship Management
- Catering and Special Events
- Staff Scheduling
- Attention to Detail
Certification
- Inbound Sales, Hubspot Academy
- Project Management, HubSpot Academy
Volunteer Experience
Victory Food Bank
Timeline
Permit Manager
Vinyltech LLC
12.2022 - 05.2024
Cake Decorator
Publix
06.2021 - 05.2022
Account Manager
Stellar Select Solutions
10.2019 - 03.2020
Security Officer
Allied Universal Security Services
02.2019 - 10.2019
Chef
New York Pizza
05.2012 - 12.2014
Personal Assistant
CB Handyman and Maintenance
06.2009 - 12.2012
Some college - Culinary Arts
National Louis University
High School Diploma -
East Lee County High School
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