Jo Carter
Summary
Dynamic Office Manager with a proven track record at Faded K-9, excelling in customer service and office administration. Expert in maintaining confidentiality and managing financial records, ensuring accuracy and compliance. Recognized for enhancing operational efficiency and fostering strong client relationships, contributing to a seamless office environment.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
17
17
years of professional experience
Work History
Parent Teacher Organization President
Sycamore Lane Primary School
09.2021 - Current
- Built strong relationships with local community organizations, resulting in increased support and resources for the school.
- Developed comprehensive fundraising strategies to support school projects and extracurricular activities.
- Facilitated training sessions equipping volunteers with skills necessary to effectively contribute within our organization.
- Advocated for student needs during budget negotiations with administration, ensuring adequate funding for essential resources and programs.
- Implemented creative marketing tactics to raise awareness about PTO initiatives and increase participation among families.
Office Manager
Faded K-9
06.2021 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
FRG Leader
US Army
01.2016 - 06.2019
- Promoted a positive image of the FRG by representing the group at various community events and military functions.
- Maintained accurate records of all FRG funds and expenditures, ensuring transparent financial management practices were followed.
- Enhanced family readiness by organizing and leading monthly meetings to discuss resources, support programs, and upcoming events.
- Increased awareness of available resources by hosting informational workshops on topics such as financial planning and stress management during deployments.
- Spearheaded outreach initiatives to increase participation in FRG programs, resulting in a higher level of engagement among military families.
Transaction Coordinator
Coldwell Banker Kennan Parker Duncan & Key Realtors
06.2011 - 08.2013
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
Sales Associate
Red Shoe Chevrolet
09.2008 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Business Administration
Northwestern State University of Louisiana
Natchitoches, LA05-2011
High School Diploma -
Pineville High School
Pineville, La05-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Clerical support
Timeline
Parent Teacher Organization President
Sycamore Lane Primary School
09.2021 - Current
Office Manager
Faded K-9
06.2021 - 10.2024
FRG Leader
US Army
01.2016 - 06.2019
Transaction Coordinator
Coldwell Banker Kennan Parker Duncan & Key Realtors
06.2011 - 08.2013
Sales Associate
Red Shoe Chevrolet
09.2008 - 08.2010
Bachelor of Science - Business Administration
Northwestern State University of Louisiana
High School Diploma -
Pineville High School
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