Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JO CHARRO

AUSTIN

Summary

Resourceful, reliable, and ambitious veteran food-service industry professional with four years of experience in a variety of restaurant, bar, and café settings. Passionate about personalized customer care, and a proven track record in providing excellent service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Picnik
Austin
08.2024 - Current
  • Handled customer complaints promptly, enhancing the dining experience.
  • Oversaw cash handling processes, ensuring accuracy in financial transactions.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Beertender/Barista/Manager

Blue Star Brewing Company
09.2023 - 07.2024
  • Ensured safety and cleanliness of the environment.
  • Cultivated relationships with local suppliers and vendors.
  • Oversaw ordering of bar supplies, including beer and wine.
  • Trained, hired, and scheduled staff members efficiently.

Front of House/Bartender/Food Runner/Busser

Cullums Attagirl/Cullums Attaboy
02.2023 - 09.2023
  • Served as front-of-house, greeting each customer individually.
  • Assisted customers with orders, suggested appropriate pairings, and promoted special menu items.
  • Addressed customer concerns.
  • Developed rapport with customers and ensured a positive experience.

Front of House/Bartender/Food Runner/Busser

Wilderwood
09.2021 - 01.2023
  • Served as a member of a small team which required the mastery of many types of duties.
  • Seated customers in specific, often reserved locations.
  • Advised customers according to their dietary needs. (This restaurant was completely gluten free, and allergy-sensitive so helping customers select items that fit their needs and/or customize menu items was extremely common.)
  • Made and served house cocktails as well as seasonal drink specials, “ran” food, cleaned tables, completed various “house” tasks.
  • Completed end-of-shift and end-of-night duties.

Education

Diploma -

Westwood High School
Austin, TX
07-2020

Skills

  • Staff training and development
  • Team leadership
  • Team building
  • Cash handling
  • Inventory management
  • Time management
  • Verbal and written communication

Certification

  • TABC certified
  • CPR certified
  • Manager License certified

Timeline

Manager

Picnik
08.2024 - Current

Beertender/Barista/Manager

Blue Star Brewing Company
09.2023 - 07.2024

Front of House/Bartender/Food Runner/Busser

Cullums Attagirl/Cullums Attaboy
02.2023 - 09.2023

Front of House/Bartender/Food Runner/Busser

Wilderwood
09.2021 - 01.2023

Diploma -

Westwood High School

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