Jo Corey
North Bangor,NY
Summary
Versatile and dedicated professional with a proven track record at MILC, adept in multitasking and organization, alongside exceptional customer service skills. Excelled in enhancing patient quality of life and streamlining store operations, achieving increased customer loyalty and operational efficiency. Demonstrates strong communication and confidentiality compliance, with a commitment to quality service and patient care.
Overview
9
9
years of professional experience
Work History
Consumer Directed Personal Assistant
MILC
06.2024 - Current
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Provided assistance with medication management.
- Encouraged clients to take part in activities tailored to individual needs.
- Preserved patient safety by following safety protocols.
- Assisted clients with physical therapy exercises.
- Monitored and reported any changes in clients' physical and mental health.
Key Holder
Dollar General Store
07.2024 - 10.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Consumer Directed Personal Assistant
MILC
03.2016 - 04.2021
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Helped clients to maintain independence and quality of life.
- Encouraged clients to take part in activities tailored to individual needs.
- Preserved patient safety by following safety protocols.
- Assisted clients with physical therapy exercises.
- Monitored and reported any changes in clients' physical and mental health.
- Developed and implemented individual care plans tailored to needs of each client.
- Developed and implemented activities to improve clients' quality of life.
- Coordinated appointments with medical professionals.
- prepared and cooked nutritious meals for clients tailored to needs of each clients individual care plans
Non-Emergency Medical Driver
A1 Cab Corp
03.2019 - 07.2020
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Developed strong relationships with regular patients to foster trust in our services.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
Education
High School Diploma -
Chateaugay Central School
Chateaugay, NY06-2007
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Appointment scheduling
- Valid Driver's license
- Commitment to quality and service
- Errands
- Professional and mature
- Efficient note-taking
- Resourceful
- Discretion and confidentiality
- Cash handling
- Cash handling accuracy
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff oversight
- Alarm systems
- Daily reporting
- Defensive driving
- Confidentiality compliance
- Patient transport
- Route planning
- GPS navigation
- Adaptive driving
- Patient care
- Critical thinking
- HIPAA compliance
- Medical equipment operation
- Teamwork and collaboration
- City and non-city driving
- Multitasking
- Punctuality
- Excellent communication
- Reliability
- Multitasking Abilities
- Transportation
- Passenger safety
- Physical strength
- Transportation regulations
- Passenger assistance
- Safety protocols
- Professionalism
- Schedule management
- Record keeping
- Accident reporting
Timeline
Key Holder
Dollar General Store
07.2024 - 10.2024
Consumer Directed Personal Assistant
MILC
06.2024 - Current
Non-Emergency Medical Driver
A1 Cab Corp
03.2019 - 07.2020
Consumer Directed Personal Assistant
MILC
03.2016 - 04.2021
High School Diploma -
Chateaugay Central School
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