Drag Racing (Bracket) 1970 Duster
Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteLocation: South Paris, ME, US
Open to relocation: Yes
Open To Work
Jo-Ellen Strout
South Paris,ME
Work Preference
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Business Manager
Odd Fellows' And Rebekahs' Home Of Maine
08.2023 - Current
- Ensured financial compliance by managing revenue cycle operations and streamlining AP/AR, banking, MaineCare billing, and private insurance reimbursement. Maintained audit readiness for CMS and state surveys, ensured accurate PBJ and licensing, optimized HR functions, and served as liaison to MaineCare, DHHS, Health PAS, PointClickCare, and the Social Security Administration.
- Drove operational excellence by optimizing SaaS healthcare platforms (PointClickCare, Health PAS), improving revenue cycle compliance, workflow efficiency, and data accuracy. Led user training, issue resolution, and cross-functional collaboration while managing SaaS configuration, billing, and reporting for MaineCare and private insurance to increase adoption and support data-driven operations.
Partner Excellence II
Wayfair
02.2022 - 03.2023
- Managed high-volume supplier operations within a SaaS e-commerce and supply chain platform, resolving shipment, customs, and fulfillment issues. Leveraged TMS tools, Jira, BigQuery, and SQL to track shipments, analyze data, and drive process improvements while coordinating cross-functional teams to resolve escalations and improve delivery performance.
Independent Contractor – BHH Program Launch
Independent Contractor
09.2020 - 03.2022
- Led end-to-end development and launch of a licensed Behavioral Health Home (BHH) program, including regulatory documentation, SaaS system implementation, and staff training. Collaborated with state agencies through licensure, secured grant funding to expand services, and supervised BHH and case management programs to deliver comprehensive client care.
Case Manager
Oxford County Mental Health
07.2017 - 09.2020
- Managed healthcare client relationships and high-volume caseloads, ensuring compliance while delivering comprehensive case management through assessments, care planning, crisis intervention, and service coordination. Collaborated with interdisciplinary teams and coordinated services with state and community programs (MaineCare, DHHS, Social Security, housing and assistance programs) to improve access and client outcomes.
Sales Manager
U.S. Cellular
07.2014 - 12.2016
- Designed and implemented effective sales techniques to achieve top 3% national ranking as a manager and #2 store performance in the U.S., transforming a low-performing location into a top New England store within one month. Drove results through team leadership, training, and data-driven strategies to consistently exceed targets.
Food Service Coordinator
C.N. Brown
09.2011 - 09.2013
- Managed operations across 80+ locations, leading product rollouts, POS implementations, and process standardization to ensure consistency and compliance. Developed SOPs, training programs, and onboarding while collaborating with marketing and vendors to support launches, optimize performance, and drive operational improvements.
Store Manger & Multi-location Operations
Cell Phones-n-More
03.2002 - 02.2011
- Led launch of four retail locations, overseeing hiring, training, and daily operations including POS, billing, and collections. Drove 70% profit growth in underperforming stores through strategic sales execution, team coaching, and full-cycle sales management while resolving customer issues and improving retention.
Education
Bachelor's In Progress - Healthcare Administration (Current GPA 4.0)
SNHU
NH07-2026
Associate of Science - Human Services
CMCC
Auburn,ME05-2017
Skills
- Sales Strategy & Closing High-Value Deals
- Account Executive & Customer Success Leadership
- Revenue Cycle Management (RCM) & Healthcare Billing
- SaaS Platform Adoption (PointClickCare, Health PAS & many others)
- CRM Systems & Pipeline Management
- Client Retention & Relationship Growth
- Data Analysis, KPIs & Performance Metrics
- Contract Negotiation & Stakeholder Engagement
- Regulatory Compliance (CMS, MaineCare, DHHS)
- Cross-Functional Leadership & Remote Collaboration
Certification
MHRT/C (2016) | CRMA (2020–2022) | CPR/First Aid (2019–2023) | ServSafe Food Protection Manager (2012) | Life & Health Insurance License – ME (2009–2012)
All certifications eligible for renewal or reinstatement.
Interests
Timeline
Business Manager
Odd Fellows' And Rebekahs' Home Of Maine
08.2023 - Current
Partner Excellence II
Wayfair
02.2022 - 03.2023
Independent Contractor – BHH Program Launch
Independent Contractor
09.2020 - 03.2022
Case Manager
Oxford County Mental Health
07.2017 - 09.2020
Sales Manager
U.S. Cellular
07.2014 - 12.2016
Food Service Coordinator
C.N. Brown
09.2011 - 09.2013
Store Manger & Multi-location Operations
Cell Phones-n-More
03.2002 - 02.2011
Bachelor's In Progress - Healthcare Administration (Current GPA 4.0)
SNHU
Associate of Science - Human Services
CMCC