Jo Ferrante
60 Harriman Hill Road Raymond,NH
Summary
Attentive Assistant Store Manager offering over 15 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Marshalls
, NH
12.2011 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Merchandise Manager
Macys Department Store
Salem, NH
08.1995 - 11.2011
- Created seasonal and promotional displays to maximize sales and profits.
- Maintained effective communication with vendors regarding new products, marketing campaigns, discounts and promotions.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Organized and prioritized projects.
Education
Business Management
Lowell University
Lowell, MASkills
- Customer Relations
- Store Organization
- Stock Management
- POS Systems Operations
- Employee Scheduling
- Mentoring and Coaching
- Strategic Merchandising
- Hiring and Training
- Budgeting and Cost Control
- Inventory Control
- Store Opening and Closing
- Performance Evaluations
- Pricing and Markdowns
Timeline
Assistant Store Manager
Marshalls
12.2011 - Current
Merchandise Manager
Macys Department Store
08.1995 - 11.2011
Business Management
Lowell University
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