Jo Giambalvo
Strategic Organizational Communications
Saint Louis,Missouri
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Loan Signing Agent and Field Services
Self-Employed, Full-Time Student
09.2021 - Current
- Transitioned into contracting for schedule flexibility during undergraduate studies; graduate July 2024.
- Schedule and conduct in-person and virtual notarial mortgage and auto loan closings.
- Provide courier services for clients, delivering to consumer and business receiving locations.
- Conduct on-site property inspection reports for residential, multi-family, and healthcare facilities.
- Conduct HUD mortgage certifications, virtual property tour scans, and manage residential collections.
- Interact with clients to prepare, execute, and track necessary documentation, maintaining confidentiality.
Senior Property Manager
Olympus [DBA Lux Living, STL City Wide, Revival]
08.2017 - 08.2021
- Scott AFB, SLU and Washington University housing provider.
- Managed 1,100 units and ongoing new development projects and acquisitions.
- Managed over 125 actionable emails daily.
- Investigated and responded to personnel inquiries.
- Reviewed and executed all lease contracts across all portfolios.
- Prepared for and conducted all on-site corporate compliance audits
- Managed complex scheduling to coordinate contractors, clients, and staff.
- Analyzed data, developed reports, and ensured technical accuracy of reports and services.
- Conducted bi-weekly property inspections, account audits, and insurance audits and claims.
- Assisted in development and execution of presentations and informational sessions to stakeholders.
- Monitored suppliers to ensure efficient and effective use of goods and services within budgetary limits.
- Negotiated contracts, determined priorities, and discussed financial and operational status of properties.
- Led creation of new systems for remote teams during the pandemic and ensured seamless operations for remote teams by overseeing their support at corporate office daily.
- Prepared and reviewed financial statements, sales, and performance data to measure productivity, goal achievement, and identify areas for cost reduction and service improvement.
- Led, managed, and supported a team of nine on-site and remote staff members, as well as multiple contractors and project teams, overseeing daily operations and service initiatives.
- Managed staff, inventory, administrative operations, due diligence, and service workflow; analyzed each stage of the product and service cycle to recommend improvements and streamline processes.
- Assisted HR Manager in coordinating all stages of hiring, onboarding, training, timekeeping, benefits enrollment, leaves of absence, terminations, and onboarding contractors for corporate office and regional property management department.
- Provided administrative and technical support in HR areas of Recruitment and Placement, Classification, Staffing, Processing, Employee Benefits, Employee and Labor Relations, Performance Management, Compensation, Training and Development, HR Policy, and Information Systems.
- Assisted with HR responses, briefings, and written job descriptions, employment ads, offer letters, employee contracts, handbooks, training manuals, performance reviews, attendance and leave records, employee surveys, termination documents, compliance reports, and employee communications.
- Post-pandemic, provided 30-day notice and trained replacement, returning to full-time graduate studies.
Facility Program Monitor
Harris House Foundation
2015 - 2017
- Substance recovery housing facilities.
- Directed daily activities of volunteers and average of 20 clients.
- Evaluated staff and volunteers, ensuring programs quality and resources efficiency.
- Prepared and maintain program participation tracking, personnel records, and training plans.
- Oversaw program procedures of facilities to meet objectives set by boards of directors and management.
- Processed applications, program schedules, housing accommodations, medication tracking, and checkouts.
- Initially transitioned into the role due to abrupt closure of previous employer's operations; after two years, provided three weeks' notice to accept senior property management role.
C-Suite Executive Assistant
HBE Corporation
2010 - 2014
- B2B construction design-build firm serving a nationwide hospital administration client base.
- Maintained positive relationships with key stakeholders.
- Prepared statistical reports, sales presentations, and RFPs.
- Maintained CRM database accuracy of hospital administration.
- Managed and maintained executives' intricate schedules and arranged travel.
- Provided senior management and executive level administrative support, and trained support staff.
- Coordinated project workflow cross-functional communication across executive, sales, construction, engineering, administrative, project, and technical departments.
- Analyzed online and published data, in addition to daily sales calls to past and prospective clients, to gather key information and statistics supporting business development objectives.
- Coordinated records, finances, budgets, expenses, personnel issues, market research, compliance, handled information requests, prepared correspondence, received visitors, and scheduled and coordinated meetings.
- Company closed.
Senior Account Manager
Scottrade
2009 - 2011
- Complex brokerage support role managing new accounts, compliance, account funding, database and file management, and direct broker and customer support of options trading platform.
- Designated direct contact for client de-escalation, managing over 30 customer calls per day.
- Streamlined processes for better resource allocation, resulting in smoother program implementation.
- Cultivated relationships with key stakeholders, consulting clients to uncover needs and connect solutions.
- Company closed.
Senior Property Manager
Greystar Management
02.2005 - 01.2009
- MacDill AFB housing provider, managed up to 730 units.
- Managed administrative operations, personnel, maintenance, and renovations of Class A-C multi-family communities, including due diligences for new acquisitions and community lease-ups.
- Investigated and resolved tenant complaints.
- Managed ongoing projects and tenant events.
- Prepared detailed budgets and financial reports for properties.
- Consistently achieved budgeted sales, collections, and retention benchmarks.
- Consistently developed and coached associates promoted into senior management.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Attracted tenants by advertising vacancies, managing leasing team, and personally showed units.
- Generated professional networks by engaging in professional, industry and government organizations.
- Recruited, hired, trained, coached, terminated, and conducted performance appraisals for on-site staff.
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and directed timely repairs.
- Directed the collection of monthly assessments, rental fees, and deposits, and facilitated payments for insurance premiums, mortgage, taxes, and incurred operating expenses.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Met with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties with investors, accountants, and executive management.
- Completed 30-day notice, trained replacement, and relocated to Saint Louis to provide caregiver support.
Leasing Manager
Carol Burton Management
01.2003 - 02.2025
- MacDill AFB housing provider, 400 units.
- Processed lease applications and generated daily leasing activity reports.
- Conducted property tours, answered questions, and closed sales contracts.
- Maintained records compliant with reporting requirements to meet regulatory standards.
- Collaborated with property managers to ensure market readiness and facilitate smooth transitions.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Developed and implemented tactical marketing plans and responded to inquiries from various parties.
- Property sold, and role transitioned to a new employer, Greystar.
Education
Bachelor of Arts - Strategic Communications
American Military - Public University System
Charles Town, WV07.2024
Skills
- MS 365
- MS Azure
- MS Teams
- MS Power BI
- Cybersecurity Fundamentals
- Google Workspace and Cloud
- Leadership
- Fair Housing Act
- Conflict Resolution
- Team Development
- Sales and Marketing
- Project Management
- Property Management
- Operations Administrator
- Stakeholder Engagement
- Proactive Problem Solving
- Communications and Media
- Cross-Functional Teamwork
- Customer Service Excellence
- Complex Calendar Management
- Personnel and Human Resources
- Resilience and Crisis Management
- Business Strategy and Development
- Diversity, Equity, and Inclusion Trained
- Excellent Oral and Written Communication
- Contract, Purchasing, and Database Management
Certification
- Power BI Certification, Microsoft - 2024
- Cybersecurity Fundamentals Certificate, Cybrary - 2023
- Lean Sigma Six Green Belt Certification, AIGPE Project Management Institute - 2023
- Notary Public Certification, MO Secretary of State - 2021
- Loan Signing Agent Certification, National Notary Association - 2021
Accomplishments
- Key player leading automation of remote operations during pandemic.
- Multiple industry recognitions awarded for sales and service excellence.
- Delivered budgeted financial projections while maintaining occupancy rates 20% higher than sub-market during the 2008 financial market crash.
Affiliations
- Society of Human Resource Management
- Project Management Institute
Timeline
Loan Signing Agent and Field Services
Self-Employed, Full-Time Student
09.2021 - Current
Senior Property Manager
Olympus [DBA Lux Living, STL City Wide, Revival]
08.2017 - 08.2021
Senior Property Manager
Greystar Management
02.2005 - 01.2009
Leasing Manager
Carol Burton Management
01.2003 - 02.2025
Facility Program Monitor
Harris House Foundation
2015 - 2017
C-Suite Executive Assistant
HBE Corporation
2010 - 2014
Senior Account Manager
Scottrade
2009 - 2011
Bachelor of Arts - Strategic Communications
American Military - Public University System
- Power BI Certification, Microsoft - 2024
- Cybersecurity Fundamentals Certificate, Cybrary - 2023
- Lean Sigma Six Green Belt Certification, AIGPE Project Management Institute - 2023
- Notary, MO Secretary of State - 2021
- Certified Loan Signing Agent, National Notary Association - 2021
VOLUNTEER HISTORY
- Volunteer/Donation Coordinator for Dinner Events, Ronald McDonald House - 2020-21
- Volunteer/Donation Coordinator for Dinner Events, Gateway 180 Homeless Shelter - 2017-21
- Community Events and Facility Maintenance, True Redemption Center 2010-13
- Youth Mentor, Missouri Mentoring Partnership - 2010-12
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