Jo Hawley
Endicott
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
23
23
years of professional experience
Work History
General Manager
CEC Entertainment (Chuck E Cheese)
04.2002 - 11.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Manager Red Robin (Grand Opening)
Red Robin
11.2016 - 06.2018
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff for a new restaurant opening.
Bar Manager
T L Cannon (Applebee's)
06.2018 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
Wholesale Biller
Mirabito Energy Products
12.2023 - 04.2024
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
Server
TL Cannon Applebees
12.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Union Endicott High School
Endicott NY06.1991
Skills
- Passion for Customer Satisfaction
- Inventory Control
- Quality Assurance
- Excellent Communication
- ServSafe Food Manager
- Reliable and Responsible
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Suggestive selling
- Microsoft Excel
- Attention to detail
- Billing and invoicing
Timeline
Wholesale Biller
Mirabito Energy Products
12.2023 - 04.2024
Server
TL Cannon Applebees
12.2022 - 08.2023
Bar Manager
T L Cannon (Applebee's)
06.2018 - Current
Assistant Manager Red Robin (Grand Opening)
Red Robin
11.2016 - 06.2018
General Manager
CEC Entertainment (Chuck E Cheese)
04.2002 - 11.2016
High School Diploma -
Union Endicott High School
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