Jo Howard
Clarkston,GA
Summary
A highly professional with advanced analytic communication and organizational skills, who achieves company goals and objectives timely, with the ability to adapt and overcome high stress and high-profile environments while maintaining a positive and proactive mindset, as well as, the sound ability to articulate and coordinate resources effectively. Dedicated professional with outstanding performance. accountable and ambitious, with over 18 years' experience in the dealerships, customer service and resolving issues remaining focused and productive in challenging situations.
Overview
20
20
years of professional experience
Work History
Accounting Biller
Ed Voyles Acura
Chamblee, GA
02.2022 - Current
- Maintains accounts payable/receivable
- Maintains an orderly accounting system
- Managed company-wide monthly billing and delegated tasks to support completion
- Reviewed invoices and billing documents for accuracy
- Researched discrepancies and applied analytical approach to tracing and resolving billing challenges
- Generated detailed reports regarding account statuses, payment histories, and aging balances
- Managed high volume of daily transactions, ensuring timely processing of all deals
- Processed customer payments and updated accounts receivable records
- Educated finance personnel on latest billing practices and standards
- Collaborated with sales and management team to ensure proper products, downpayments and services
- Resolved billing problems using successful communication with involved parties
- Conducted regular audits of billing records to ensure compliance with regulations
- Reconciled financial accounts, comparing bank statements and canceled checks and resolving discrepancies
- Verified and corrected billing data, independently resolving errors.
Accounting Clerk
Stone Mountain Toyota
Liburn, GA
05.2021 - 02.2022
- Reconciled accounts against statements, supporting accurate balances and histories
- Reviewed billing data to verify accuracy and resolve discrepancies
- Maintains accounts payable/receivable
- Maintains an orderly accounting system
- Managed company-wide monthly billing and delegated tasks to support completion
- Reviewed invoices and billing documents for accuracy
- Researched discrepancies and applied analytical approach to tracing and resolving billing challenges
- Generated detailed reports regarding account statuses, payment histories, and aging balances
- Managed high volume of daily transactions, ensuring timely processing of all deals
- Processed customer payments and updated accounts receivable records
- Collaborated with sales and management team to ensure proper products, downpayments and services
- Resolved billing problems using successful communication with involved parties
- Conducted regular audits of billing records to ensure compliance with regulations
- Reconciled financial accounts, comparing bank statements and canceled checks and resolving discrepancies
- Verified and corrected billing data, independently resolving errors.
Registration Administrator II
Cox Automotive
Chamblee, GA
08.2020 - 05.2021
- Processes all new and used vehicles for registration in the state in which they will be titled.
- Prepares tax and title documents.
- Checks for accuracy in the application and ensures that all information is complete.
- Cross-trains others to handle title clerk daily responsibilities.
- Submits all legal transfer work to the Department of Motor Vehicles
- Served as point of contact for team of supervisors, owning complex and escalated issues
- Oversaw daily office operations and ensured smooth workflow.
Accounting Biller
PENSKE AUTOMOTIVE
10.2019 - 03.2020
- Prepare and process title documents to transfer ownership for In and Out of State customers
- Verify and analyze free-and-clear title issues, odometer reading and VIN number
- Organizes all incoming deal packets and titles, enters and scans necessary data into the system of record
- Reporting end of the month statements regarding unresolved debits and credits
- Maintaining and updating excel spreadsheets, filing, copying and emailing with respective departments.
Administrative Assistance to the Superintendent
GEORGIA DEPARTMENT OF CORRECTIONS
04.2019 - 10.2019
- Preparing and editing letters, reports, memos, and emails
- Handle inquiries from inmates, inmate's family members and staff
- Arranging meetings, appointments, and executive travel
- Screening phone calls the Superintended and staff and taking messages or directing calls as needed
- Maintaining and reconciling over 400 inmates' files on site and on servers
- Responsible for ordering inmates Social Security cards and Birth Certificates along with scanning them into the GDC database
- Recording and keeping recorded of daily meeting minutes
- Coordinate inmate visitation and verified qualified family/friends who are allowed to attend.
Accounting Biller
BRAMAN MOTORCARS
04.2015 - 03.2019
- Verified accuracy of posting through reporting systems
- Reconcile month-end statements, expenses, debits and credits
- Communicate with customers via phone or email concerning refunds and cancellations
- Handle customer's questions and complaints regarding their bills
- Update accounting records with new payments, balances, customer information daily
- Checking the data input in the accounting system to ensure accuracy of final billing
- Expedite cases which may result in agreements with the manufacturer/supplier; complete the required documents and perform a follow up
- Review claims that have been denied by the manufacturer/supplier, re-submit claim to obtain authorization to cancel.
Lead Business Office Associate
CARMAX AUTO SUPERSTORE INC.
02.2005 - 02.2015
- Communicate with customers in person and via telephone
- Answer multi-lines and either direct the caller to the appropriate party or handle the caller needs
- Providing technical support and leading the team in the completion of daily tasks while ensuring the Business Office provides great customer service
- Oversee department assets, reconcile reports, and manage customer and company safeguarding
- Obtain documents and signatures from customers to send to the Corporate Office
- Make copies, fax and file documents and send emails
- Print and review documents.
Education
Associate of Arts - Accounting
Gwinnett Technical College
Lawrenceville, GA05.2025
Associate of General Studies -
Palm Beach State College
01.2006
Skills
- Analytical thinking
- Attention to detail
- Professionalism
- Effective communication
- Account reconciliation
- Payment tracking
- Problem-solving abilities
- Organizational skills
- Time management
- Customer service orientation
- Teamwork Abilities
- Critical Thinking
- Multitasking Capabilities
Timeline
Accounting Biller
Ed Voyles Acura
02.2022 - Current
Accounting Clerk
Stone Mountain Toyota
05.2021 - 02.2022
Registration Administrator II
Cox Automotive
08.2020 - 05.2021
Accounting Biller
PENSKE AUTOMOTIVE
10.2019 - 03.2020
Administrative Assistance to the Superintendent
GEORGIA DEPARTMENT OF CORRECTIONS
04.2019 - 10.2019
Accounting Biller
BRAMAN MOTORCARS
04.2015 - 03.2019
Lead Business Office Associate
CARMAX AUTO SUPERSTORE INC.
02.2005 - 02.2015
Associate of Arts - Accounting
Gwinnett Technical College
Associate of General Studies -
Palm Beach State College
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