Jo Ivey-Tunnell

• POS Administrator for NCR Counterpoint Point of Sale system.
• Managed Counterpoint database, converting complex data into easy-to-interpret data.
• Attended monthly trainings to ensure up-to-date functionality of POS system.
• Offered agency-wide Counterpoint software support/training, including troubleshooting issues and optimizing usage.
• Purchasing agent for all retail supplies/business offices at all stores within the agency.
• Consistently updated/refined vendors to afford agency best pricing available.
• Maintained daily/monthly sales reports, including reports to Goodwill Industries International (GII) on a monthly/yearly basis.
• Managed office/agency inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Performed research to collect/record sales/salvage revenue and trash collection expense data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports/typed letters in MS Office, prepared presentations in MS Office for maximum impact/results.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Developed/updated spreadsheets/databases to track, analyze and report on performance and sales data.
• Arranged rapid office equipment repair and maintenance with vendors.
• Processed invoices and expenses by coding to correct cost centers to facilitate on-time payment.

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• Delivered top-notch administrative support to office staff, promoting excellence in office operations for the Portals Program, a state grant-funded program administering the Nurturing Parenting Program to at-risk families as decreed by court order.
• Provided transportation of clients to/from group and worked exclusively with children's groups to teach safe, nurturing family interaction skills.
• Established Access database of clients and maintained database of client services to facilitate ease of state reporting.
• Made copies, proofed documents and distributed mail to provide administrative support to staff.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.

• Interviewed clients to establish eligibility for public assistance (Medicaid/S.N.A.P.) using Open, Honest, Direct & Respectful communication techniques. Communicated with people from various cultures and backgrounds on application process.
• Analyzed client budgets to determine benefit level; maintained and updated client case information in database per mandatory timelines to ensure accurate benefit disbursement; instructed clients in program requirements.
• Answered client questions related to their particular case and resolved any discrepancies and/or client issues.
• Referred clients to appropriate supportive services agencies.
• Documented all communication with applicants and input information into C-IV computer system.
• Met federal requirements to maintain confidentiality of all client information as mandated by law.
• From 06/2008 to 01/2011, managed caseload as it increased from 350 accounts to 630 accounts with approximately 800 related programs. Successfully migrated caseload from old ISAWS computer system to new C-IV paperless computer system.
• Required knowledge of state/federal policies and procedures as related to public service benefits and used updated policies/procedures as they were implemented by law; attended training sessions to ensure compliance in the use of all related information, computer functionality, and related community resources.
• Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
• Active member of Mendocino County Disaster Response Team, CPR PRO certified.
• FEMA/NIMS courses IS-100.a and IS-700.a; American Red Cross Shelter Operations & 2009-2010 Simulation – Sonoma/Mendocino Counties Chapter

• Held diverse secretarial/administrative position for retail bookstore.
• Major responsibilities included AR/AP and EOM accounting procedures; stock ordering; shipping/receiving; assisting patrons with merchandise special orders and selections specific to their needs and interests.
• Stocked and shelved merchandise/.

• Assigned to perform clerical and secretarial duties for various businesses on a temporary basis.

• Wide-ranging secretarial and administrative duties for Christian based organization.
• Notable accomplishments include:.
• Leveraged local relationships and achieved record level contributions of medical supplies for annual Mexico Mission Trip: $30,000.
• Developed and implemented computer processes to allow planning procedures 3 months in advance of events; improved efficiency with smoother rollout.
• Set and maintained schedule for 100-150 volunteers for weekly, monthly and quarterly functions.
• Coordinated volunteer base with local church outreach to achieve record levels of contributions in local food drives.
• Administered public outreach assistance program providing resources to community members in circumstances of need.

• Varied responsibilities in Procurement / Inventory Control; Customer Service; Processing and Distribution.
• Notable accomplishments include:.
• Eight years in Procurement & Inventory Control/Management.
• Managed computer-based inventory program/warehousing for 18 sites and offices, including shipping/receiving/GBL.
• Initiated local purchases; reviewed and authorized invoices for payment.
• Established and implemented direct delivery to stations for routine supplies.
• Reduced monthly inventory by $3,000 and saved $36,000 in yearly budget while improving efficiency for each workstation.
• Coordinated safety and health activities for full compliance with OSHA requirements during reduction of on-site hazardous materials project.
• Managed dispersal of capital equipment and disposal of excess inventory.
• Section Safety Captain and Emergency Evacuation Team member.