Jo Joyce
San Antonio
Summary
Compassionate and detail-oriented professional with over 20 years of diverse experience in customer service, sales, and more than 3 years in the healthcare sector. Demonstrates exceptional active listening, problem-solving, and communication skills while managing high-volume calls to ensure a positive customer experience. Committed to maintaining strict data confidentiality and enhancing patient engagement through meticulous insurance verification.
Overview
9
9
years of professional experience
Work History
Remote Inside Sales Representative
Publishing Concepts, Inc.
San Antonio, TX
05.2025 - 01.2026
- Updated personal contact information to ensure accuracy and accessibility.
- Conducted interviews and transcribed personal accounts to create a comprehensive collection of individual histories.
- Achieved successful sales results through efficient merchandise management and generated funding by actively engaging potential donors and securing membership dues.
- Conducted in-depth product presentations, addressing customer needs and objections effectively.
Remote Inside Sales Representative
Salelytics-Boehringer Ingelheim
San Antonio, TX
01.2024 - 02.2025
- Engaged with veterinary clinics and tack stores through consistent outbound calls, facilitating the sale of horse medications and vaccines.
- Executed discount and rebate applications on customer accounts to enhance overall service experience.
- Facilitated comprehensive training sessions for staff on product knowledge and procedural adherence.
- Managed account interactions, ensuring consistent support and development of lasting client relationships.
Remote Member Services Representative
Salelytics-Elevance Health
San Antonio, TX
01.2023 - 12.2023
- Reviewed and revised patient records and insurance information, achieving flawless accuracy in documentation.
- Provided support through continuous inbound calls, guiding clients through the enrollment process for Medicare and supplemental plans.
- Advised members on Medicare options and benefits, ensuring clarity and accessibility of information.
- Provided exceptional customer support through effective communication and problem resolution techniques.
Remote Inside Sales Representative
Salelytics-FedEx
San Antonio, TX
06.2021 - 12.2022
- Engaged small to medium-sized businesses through consistent outbound sales calls to drive revenue growth.
- Executed discount and rebate applications on customer accounts to enhance overall service experience.
- Managed all aspects of problem resolution, order processing, and package tracking to ensure timely and accurate deliveries.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Remote Customer Service Agent
Frontline Call Center
San Antonio, TX
11.2020 - 05.2021
- Oversaw data entry operations to maintain high standards of accuracy and managed record-keeping systems to enhance information accessibility.
- Handled incoming calls consistently, facilitating effective communication and resolution of customer issues.
- Managed logistics for scheduling COVID-19 vaccine appointments, ensuring efficient patient flow and adherence to health guidelines.
- Provided comprehensive education to callers regarding COVID-19 vaccines to enhance public awareness.
Member Services Representative
Christian Care Ministries
Colorado Springs, CO
11.2019 - 03.2020
- Educated clients on MediShare and medical benefits, ensuring clarity and comprehension of available options.
- Coordinated with providers to accurately process MediShare claims, enhancing operational efficiency.
- Responded to inbound calls, delivering assistance to members in navigating provider and facility options within the network.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Service Professional
H&R Block
Colorado, Texas
11.2016 - 04.2019
- Coordinated the collection and verification of necessary tax documents for accurate filing.
- Managed end-to-end processing of credit, debit, and cash transactions, ensuring accuracy and efficiency.
- Oversaw appointment scheduling for primary and satellite offices to streamline operations. Managed appointment logistics to facilitate inter-office communications and workflow.
- Utilized tax software to input client data accurately, enhancing processing speed and reliability.
Remote Project Advisor
Home Advisor
Colorado Springs, CO
10.2017 - 12.2018
- Developed and implemented a comprehensive schedule for annual home maintenance jobs.
- Analyzed project requirements and communicated estimated costs for various home renovations.
- Evaluated project landscape and proposed additional initiatives to support existing project objectives.
- Guided homeowners in identifying and engaging suitable contractors for various home renovation tasks.
Education
Associate of Science - Art
Northwest Vista College
San Antonio, Texas 08-2028
Paralegal Certificate - Paralegal/Word Processing
Platt Career School
Sinton, TX07-1987
Skills
- Effective call handling
- Data entry programs
- Audio transcription
- Salesforce proficiency
- Citrix administration
- Cross-platform communication
- Client account management
- Exceed sales quotas
- Effective problem-solving
- Proficient in Microsoft Office
- Five9 proficiency
- Proficient in Zoom
Timeline
Remote Inside Sales Representative
Publishing Concepts, Inc.
05.2025 - 01.2026
Remote Inside Sales Representative
Salelytics-Boehringer Ingelheim
01.2024 - 02.2025
Remote Member Services Representative
Salelytics-Elevance Health
01.2023 - 12.2023
Remote Inside Sales Representative
Salelytics-FedEx
06.2021 - 12.2022
Remote Customer Service Agent
Frontline Call Center
11.2020 - 05.2021
Member Services Representative
Christian Care Ministries
11.2019 - 03.2020
Remote Project Advisor
Home Advisor
10.2017 - 12.2018
Customer Service Professional
H&R Block
11.2016 - 04.2019
Associate of Science - Art
Northwest Vista College
Paralegal Certificate - Paralegal/Word Processing
Platt Career School