Jo Long
Marysville,CA
Summary
Results-oriented Manager with a strong background in retail and culinary sectors, delivering projects on time and enhancing customer satisfaction. Skilled in team collaboration, project management, and problem-solving. Tech-savvy with expertise in social media and sales, dedicated to driving growth and optimizing processes.
Overview
5
5
years of professional experience
Work History
House/Vacation Rental Property Keeper
Self-employed
Brookings, Oregon
08.2023 - Current
- Managed full-cycle household cleaning services, including business development and client relations.
- Implemented cost-saving measures, reducing overall operating expenses.
- Ordered cleaning supplies, linens, and chemicals to maintain optimal inventory levels.
- Inspected properties for cleanliness and compliance with established standards.
- Resolved guest complaints regarding housekeeping services promptly.
- Prioritized and organized tasks to achieve service goals efficiently.
- Identified customer needs swiftly to enhance satisfaction.
- Provided excellent customer service through face-to-face interactions and phone communications.
Private Caretaker
James Boniface
Gold Beach, Oregon
03.2022 - 08.2023
- Provided daily personal care and hygiene support to enhance comfort and dignity.
- Managed household chores, ensuring a clean and organized living environment.
- Provided companionship and emotional support during various activities.
- Coordinated transportation for appointments and errands to ensure timely access to essential services.
- Prepared nutritious meals customized to dietary needs.
- Facilitated recreational activities to promote mental stimulation and improve overall well-being.
- Conducted home maintenance, including repairs and upkeep of appliances.
- Monitored health changes and reported concerns to relevant parties.
Dinning Service Manager
Monarch Gardens Memory Care
Brookings, Oregon
03.2022 - 08.2022
- Coordinated staff schedules to optimize coverage and enhance operational support.
- Supervised daily operations, maintaining quality care standards for residents.
- Ensured compliance with health and safety regulations throughout facility operations.
- Collaborated with healthcare professionals to enhance resident care plans effectively.
- Resolved resident and family concerns promptly to improve satisfaction levels.
- Managed resident intake processes and documentation to streamline admissions.
- Led regular team meetings to gather customer feedback and align on operational goals.
- Reviewed inventory levels and ordered supplies to maintain stock availability.
Store Manager
La Mota
Brookings, Oregon
10.2020 - 02.2022
- Managed daily store operations to ensure smooth functionality and high customer satisfaction.
- Trained staff on customer service and product knowledge to improve customer interactions.
- Oversaw inventory management, including cycle counts and audits to minimize shrinkage.
- Implemented visual merchandising strategies to enhance product visibility and drive customer engagement.
- Planned promotional events and special discounts based on market trends to increase sales volume.
- Collaborated with suppliers to ensure consistent product availability and quality standards.
- Resolved customer inquiries and complaints in a professional and timely manner.
- Maintained cleanliness of dispensary areas to comply with safety standards.
Kitchen Manager & Chef
Sasquatch Donuts
- Prepared meals on front lines while overseeing inventory management.
- Led team to achieve store success through collaborative strategies.
- Motivated employees to enhance performance, significantly boosting store productivity.
- Identified and maximized sales opportunities, and increased customer retention rates.
Floor Manager
Phone Agency
- Assisted in the recruitment and training of new employees, while also monitoring the productivity of current employees.
- Maintained a clean and visually appealing work environment to enhance customer experience.
- Organized employee files and managed work logs to ensure accurate record-keeping.
- Supported general manager by coordinating various operational tasks.
Shift Manager
Lin's Market
- Led Deli Department operations, ensuring efficient service and product quality.
- Prepared fresh salads, sandwiches, pizza, and fried chicken, contributing to menu variety and customer satisfaction.
- Addressed customer inquiries with friendliness and expertise, enhancing overall customer experience.
- Remained informed and up to date on current stock and offerings.
- Maintained cleanliness and sanitation standards in deli area.
Bartender
Brian Head Resort/ Last Chair Saloon
- Served customers at tables and bar, ensuring timely service and satisfaction.
- Checked customer satisfaction with food and drinks, addressing any concerns promptly.
- Oversaw kegs and inventory to ensure stock availability.
- Helped the kitchen run smoothly by helping expedite food up to the restaurant.
Education
High School Diploma - Yuba City, CA
Albert Powell High School
Yuba City, CA01-2011
Skills
- Experienced and self-motivated manager bringing forth valuable industry experience and a passion for management Results oriented with a proven track record of working collaboratively with team members to accomplish goals Experienced in both retail and culinary settings Quick learner and always open for new experiences and experience in new fields of work
- Inventory management
- Customer service
- Compliance enforcement
- Team leadership
- Quality assurance
- Customer relationship management
- Attention to detail
- Invoicing and billing
- Contract negotiation
- Client management
- Customer support
- Industry knowledge
References
- Peter Arrenquin, 707-487-5651
- Kelly Marshall, 435-592-5431
- Tim Marshall, 435-592-5345
- Renee Roman, 435-220-7475
Timeline
House/Vacation Rental Property Keeper
Self-employed
08.2023 - Current
Private Caretaker
James Boniface
03.2022 - 08.2023
Dinning Service Manager
Monarch Gardens Memory Care
03.2022 - 08.2022
Store Manager
La Mota
10.2020 - 02.2022
Kitchen Manager & Chef
Sasquatch Donuts
Floor Manager
Phone Agency
Shift Manager
Lin's Market
Bartender
Brian Head Resort/ Last Chair Saloon
High School Diploma - Yuba City, CA
Albert Powell High School