Summary
Overview
Work History
Education
Skills
Timeline
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Jo Mendoza

El Paso,TX

Summary

Dynamic and detail-oriented professional with extensive experience in payroll and customer service. Skilled in maintaining confidentiality and fostering positive relationships, and efficient administrative support.

Overview

25
25
years of professional experience

Work History

Front Desk Coordinator

Tierra Este Family Dentistry
04.2018 - 01.2022
  • Ran end of day reports for the doctor. Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping. Collected checks fees and payments. Generated daily deposits and made daily deposits to the bank.
  • Accounts payable. Reconciled invoices, reconciled credit card statements and paid invoices. I was also issued a company credit card.
  • Maintained strict confidentiality when handling sensitive patient and employee information in accordance with company policies.
  • Greeted patients, visitors, vendors, contractors, and providers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled and confirmed appointments in Open Dental Updated patient information.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
  • Collaborated with team members to address patient needs and ensure seamless operations.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Served as central point of contact for the doctor, staff, patients, VA, ADDP, vendors, contractors, property managers and providers. Annual Fire Safety inspections as well as New hires and internships.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Trained new staff members on front desk procedures, company policies. Coordinated all required training for the staff.
  • Developed strong relationships with other offices, patients, vendors and providers, fostering loyalty and repeat business.
  • Managed sign-in and security procedures for payroll by issuing access, updating timesheets, and controlling access. Was central point of contact for all computer system issues.
  • Sorted, received, and distributed mail correspondence. Handled incoming and outgoing packages and deliveries.
  • Provided administrative support to doctor and staff. Scheduled office meetings, and client appointments and luncheons.

Payroll Coordinator

Cardinal Health Medical Products and Services
01.2008 - 03.2013
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Completed bi-weekly payroll for 200 plus employees.
  • Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
  • Streamlined payroll processing by implementing efficient data entry and verification procedures.
  • Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
  • Reviewed time records for 200 plus employees to verify accuracy of information.
  • Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
  • Completed bi-weekly payroll for 200 plus employees.
  • Partnered with external auditors during periodic reviews, providing necessary documentation to ensure clean audit results related to payroll transactions.
  • Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
  • Maintained strict confidentiality of all payroll information and records.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures. Booked travel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained a clean and welcoming office environment, fostering positive impressions among employees and visitors alike.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
  • Managed payroll data entry and processing for 200 plus employees to comply with predetermined company guidelines.
  • Resolved payroll discrepancies quickly and successfully.

Payroll Coordinator

UFE Plastic Injection Molding
03.2005 - 12.2012

Payroll Coordinator

Aii Tecnologies
01.1997 - 01.2004

Education

High School Diploma -

Thomas Jefferson High School
El Paso, TX
06-1976

Skills

  • Administrative skills
  • Administrative support
  • Customer Service
  • Detailed and organized
  • Speak Spanish

Timeline

Front Desk Coordinator

Tierra Este Family Dentistry
04.2018 - 01.2022

Payroll Coordinator

Cardinal Health Medical Products and Services
01.2008 - 03.2013

Payroll Coordinator

UFE Plastic Injection Molding
03.2005 - 12.2012

Payroll Coordinator

Aii Tecnologies
01.1997 - 01.2004

High School Diploma -

Thomas Jefferson High School

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Jo Mendoza