Summary
Overview
Work History
Education
Skills
Timeline
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Jo Merriman

Wataga,TX

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

4
4
years of professional experience

Work History

Personal Digital Shopper

Walmart
12.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.

Customer Service Representative

Sparkling Image Car Wash
05.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Teacher

Primrose Schools
02.2021 - 05.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Planned and implemented integrated lessons to meet national standards.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Cashier Assistant

Gypsy Scoops
01.2020 - 02.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

Education

High School Diploma -

Amon Carter Riverside High
Fort Worth, TX
04.2019

Skills

  • Order Fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Customer Service
  • Customer Relations
  • Relationship Building
  • Prioritizing Orders
  • Attention to Detail
  • Flexible Schedule
  • Online Order Processing
  • Planning and Organization
  • Verifying Order Accuracy
  • Product Knowledge
  • Upbeat and Outgoing Attitude
  • Accurate money handling
  • Sales expertise
  • Product expertise

Timeline

Personal Digital Shopper

Walmart
12.2023 - Current

Customer Service Representative

Sparkling Image Car Wash
05.2023 - 12.2023

Teacher

Primrose Schools
02.2021 - 05.2023

Cashier Assistant

Gypsy Scoops
01.2020 - 02.2021

High School Diploma -

Amon Carter Riverside High

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Jo Merriman