Jo Moller
Sedalia,MO
Summary
Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders.
Overview
12
12
years of professional experience
Work History
Correctional Sergeant
Missouri Department Of Corrections
06.2022 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
Correctional Officer
Missouri Department Of Corrections
05.2019 - 05.2022
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
Center Administrator
AFC Urgent Care
12.2017 - 02.2019
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Reduced costs by negotiating with vendors for supplies and services, resulting in significant savings.
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Conducted regular evaluations of staff performance, providing constructive feedback for professional growth.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Created reports, presentations and other materials for executive staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Clinic Office Manager
Eldenburg Family Practice
09.2011 - 01.2018
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
- Increased clinic revenue by identifying opportunities for growth, expanding service offerings, and collaborating with physicians on marketing strategies.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Streamlined appointment booking procedures for better time management among medical professionals and improved overall clinic efficiency.
- Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Associate of Applied Science - Medical Assistant
Minnesota School Of Health Sciences
Oakdale, MN12.2000
Skills
- Emergency Response
- De-Escalation Techniques
- Security Protocols
- Conflict Management
- Staff Supervision
- Rules of Conduct
- Rule Enforcement
- Crisis Management
- Officer Training
- Inmate Supervision
- Firearms Proficiency
- CPR Certification
- Conflict Resolution
Timeline
Correctional Sergeant
Missouri Department Of Corrections
06.2022 - Current
Correctional Officer
Missouri Department Of Corrections
05.2019 - 05.2022
Center Administrator
AFC Urgent Care
12.2017 - 02.2019
Clinic Office Manager
Eldenburg Family Practice
09.2011 - 01.2018
Associate of Applied Science - Medical Assistant
Minnesota School Of Health Sciences