Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo OBrien

Easton,PA

Summary

Dynamic Design Lead with a proven track record at Carlisle Gifts, adept in visual design and enhancing customer service. Excelled in transforming market trends into lucrative product assortments, boosting sales through creative direction and strategic vendor relations. Skilled in fostering team performance and driving brand awareness, demonstrating a unique blend of creative and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Design Lead

Carlisle Gifts
Sarasota, FL
11.2023 - Current
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
  • Transformed consumer feedback and fashion trends into successful product assortments.
  • Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about purchasing activities.
  • Created seasonal and promotional displays to maximize sales and profits.
  • Collaborated with other departments such as marketing or advertising teams to create promotional materials that would help drive sales.
  • Executed special projects and promotional events to drive brand awareness and increase customer engagement.
  • Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.

Manager

Kilwins
Sarasota, FL
07.2022 - 11.2023
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategic plans to achieve company objectives.

Event Coordinator

The Inn at Barley Sheaf Farm
Holicong, PA
01.2019 - 06.2022
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Coordinated and allocated equipment, supplies and staff for events.

Manager

Taste Of Italy Market
Allentown, PA
10.2016 - 01.2019
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Distributed food to service staff for prompt delivery to customers.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Updated computer systems with new pricing and daily food specials.

Retail Manager

Nature and Company
Easton, PA
01.2012 - 09.2016
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Researched and analyzed market trends to identify potential buying opportunities for the organization.
  • Monitored product margins and managed product resales.
  • Maintained accurate records of purchase orders, invoices and other related documents in company system.
  • Implemented strategies aimed at increasing customer satisfaction through improved product selection.

Education

Business Administration

Allentown Business School
Allentown

Skills

  • Design management
  • Visual design
  • Creative direction
  • Vendor relations
  • Inventory monitoring
  • Customer service

Timeline

Design Lead

Carlisle Gifts
11.2023 - Current

Manager

Kilwins
07.2022 - 11.2023

Event Coordinator

The Inn at Barley Sheaf Farm
01.2019 - 06.2022

Manager

Taste Of Italy Market
10.2016 - 01.2019

Retail Manager

Nature and Company
01.2012 - 09.2016

Business Administration

Allentown Business School

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