Jo P

To successfully attain the heights of excellence in a dynamic environment, with the blend of knowledge, contributing to individual growth and the fulfillment of the objectives of the organization goals. Seeking a challenging opportunity in implementing my skills, where my abilities, dedication and experience will be an asset.

• Responsible for sending Start of Day and End of Day reports, weekly planning of work etc.
• Allocation of work received via various channels in a timely manner and regular follow-up for a quick resolution.
• Responsible for providing quality check for data accuracy and involvement in the process of collecting, consolidating and sending Associate productivity chart to higher management.
• Working with Relationship/Account Managers on time sensitive/critical cases.
• Verification of high-value payments, correctness of Audit reports of Vostro Banks to external Auditors.
• Conducting daily huddles to share the learning & best practices.
• Handling client escalations for the team.
• Guiding new Joiners in process trainings, on the job support.
• Find out the training / procedural gaps within the team and get it resolved.
• Single Point of Contact for Relationship Managers handling all Asian Clients.
• Verify transactions and non-value messages processed by team members.
• Handling calls from various banks/customers and providing resolutions to their queries.
• Providing training to the Team members and act as a technical reference point & mentor to Team Members.
• Knowledge sharing between Bank Services Team Melbourne & Payment Resolutions Manila to ensure best practices is followed within all Hubs.
• Part of regular UAT and BVT on system enhancements.
• Managing team size of 23 people currently and monitoring ageing cases above 10days on daily basis.
• Leave management, monthly one on one’s ,SOW, Risk reviews, Monthly yearly dashboards to process heads, Vostro accounts managers. These reports helps managers to analysis the risk and profit in business with clients.
• Handing PIC, ISO projects currently and escalates to relevant teams when issues noticed.

• Age: 37 years
• Father's Name: Nag jo
• Date of Birth: 11/04/85

• Have always met and consistently exceeded all productivity measures.
• Got certified as ‘Process Coach’ after 2 weeks of external training and responsible in training new joiners in the team.
• Taken measures to reduce the number of enquiries received, by educating the banks in formatting the payments correctly, solve queries internally making use of various tools.
• Contributed and implemented various ’Kaizen Ideas’ for process control & process improvement.
• 28 customer success stories till date.
• Refresher training provided to In-country Help desk in Australia.
• Assisted Vostro Team in ANZ China,Manila and Melbourne providing assistance whenever needed.

• Won various ‘Spot Awards’ and ‘Extra Miler Award’
• Got accolades from Relationship/Account Managers/Product Team/Onshore team for timely resolutions on critical cases.
• Winner of “Take Charge and Recognize You” award, which is one of the best individual awards across the organization
• Secured ‘On the Spot Award’ for consistent accuracy scores and handling one entire client (with end to end responsibility) for 20 months.
• Secured ‘You Have Earned It’ Team Award for successfully completing a Standardization Process from April ’08 to November ’08.
• Secured CEO award

House hold gardening