Jo Pedersen
Wilmington,OH
Summary
Independent and disciplined professional with a strong work ethic and proven reliability. Experienced in customer service and leadership, with a focus on technical problem-solving. Active student-athlete with competitive swimming background, pursuing a Business Management degree with a minor in Economics at Wilmington College.
Overview
4
4
years of professional experience
1
1
Certification
Work History
VP of Finance
Student Government Association, Wilmington College
08.2024 - Current
- Manage over $400,000 in annual funding for more than 70 student organizations.
- Oversee allocations, reimbursements, and financial compliance.
- Lead the annual budgeting process, and create funding protocols.
- Review and approve budget requests, reallocations, and event funding.
- Maintain accurate financial records in coordination with the Business Office.
Resident Assistant
Wilmington College
08.2024 - Current
- Provide peer support, resolve resident conflicts, and organize community events.
- Maintain safety protocols and foster a positive dorm environment for students.
Bookstore Manager
Wilmington College
08.2024 - 08.2025
- Manage day-to-day bookstore operations and over $40,000 in inventory, including sales, and customer service.
- Implement promotional strategies to drive sales and enhance student engagement.
- Oversaw a team of 5 student employees.
Receptionist
Scandic Sorlandet
05.2024 - 08.2024
- Managed check-ins, check-outs, and guest concerns for one of Scandinavia’s largest hotel chains.
- Handled billing, complaints, and ensured guest satisfaction.
- One of Scandinavia’s largest hotel chains.
Technical Customer Support
Home_Net (Global Connect)
08.2022 - 01.2023
- Handled incoming inquiries regarding billing, technical issues, and deliveries.
- Resolved customer complaints and provided technical support over the phone.
- Helped reduce escalated cases by delivering fast technical troubleshooting.
Military service
Norwegian Armed Forces
08.2021 - 08.2022
- Served in the Porsanger Battalion, completing training under challenging environments.
- Developed discipline, teamwork, and physical fitness through intensive military exercises.
- Soldier performs basic soldier tasks at the team level in mobility, anti-mobility, general engineering work and survival training.
Education
MBA - Business Management, Minor in Economics
Wilmington College
Wilmington05-2026
IT and Information Systems - One-year study in IT and information systems
University of Agder
Kristiansand06-2023
High School Diploma -
Kristiansand Katedralskole Gimle
Kristiansand06-2021
Skills
- Customer support
- Financial management
- Communication skills
- Leadership abilities
- Technical proficiency
- Problem solving
- Analytical thinking
- Organizational skills
- Time management
Certification
- Driver’s License (Norwegian and U.S.)
- Norwegian Boat Operator Certification
Accomplishments
- Successfully balanced academic, athletic and leadership responsibilities.
- Developed strong organizational and communication skills through military and work experiences.
Languages
Norwegian: Fluent — written and spoken
English: Fluent — written and spoken
Spanish: Beginner — basic phrases and reading ability
Hobbies and Interests
- Competitive swimming and sports
- Business management and HR
- IT systems and technology
- Fitness and outdoor activities
Leadership and Involvement
• Delta Theta Sigma (DTS) — Member, 2024–Present
Involved in community service projects, campus events, and chapter activities.
Timeline
VP of Finance
Student Government Association, Wilmington College
08.2024 - Current
Resident Assistant
Wilmington College
08.2024 - Current
Bookstore Manager
Wilmington College
08.2024 - 08.2025
Receptionist
Scandic Sorlandet
05.2024 - 08.2024
Technical Customer Support
Home_Net (Global Connect)
08.2022 - 01.2023
Military service
Norwegian Armed Forces
08.2021 - 08.2022
MBA - Business Management, Minor in Economics
Wilmington College
IT and Information Systems - One-year study in IT and information systems
University of Agder
High School Diploma -
Kristiansand Katedralskole Gimle