Jo Powell
Hazelwood,MO
Summary
Dynamic professional with a proven track record in customer support and data entry proficiency, honed at Spectrum Charter. Excelled in business growth and retention, demonstrating exceptional problem-solving abilities and technical troubleshooting skills. Recognized for staff training and project planning acumen, driving efficiency and surpassing performance targets.
Overview
8
8
years of professional experience
Work History
PAC Rep 2
Spectrum Charter
08.2023 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Ensure Business Customers get the proper assistance when contacting PAC regarding any issue
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handle special projects assigned in a timely and effective manner.
PAC Rep 1
Spectrum Charter
09.2022 - 08.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Business Expansion Specialist
RainMaker Sales Support
06.2021 - 07.2022
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Participated in industry events as a company representative to network with potential clients, generating valuable connections that led to new business opportunities.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Set up appointments with interested customers according to schedule availability.
Development Manager
Elements Marketing Group
01.2020 - 04.2021
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
- Secured substantial funding for key projects, negotiating with major donors and grant-making organizations.
Sales Associate
Love Culture
10.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier Team Lead
Dixie Queen
06.2017 - 10.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma -
Hamilton High School
Memphis, TN05-2017
Skills
- Customer support
- Data entry proficiency
- Staff training
- Records management
- Technical troubleshooting
- Business growth and retention
- Lead prospecting
- Territory management
- Up-selling strategies
- Project planning
- Problem-solving abilities
- Inventory management
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
PAC Rep 2
Spectrum Charter
08.2023 - Current
PAC Rep 1
Spectrum Charter
09.2022 - 08.2023
Business Expansion Specialist
RainMaker Sales Support
06.2021 - 07.2022
Development Manager
Elements Marketing Group
01.2020 - 04.2021
Sales Associate
Love Culture
10.2019 - 12.2019
Cashier Team Lead
Dixie Queen
06.2017 - 10.2018
High School Diploma -
Hamilton High School
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