Overview
Work History
Education
Skills
Timeline
Generic

Johana Rodriguez

Hamden,CT

Overview

13
13
years of professional experience

Work History

Radiology Prior Auth Coordinator

Midstate Radiology Associates
02.2017 - 08.2020
  • Obtains documents, verifies and conducts follow-up on insurance authorizations and insurance eligibility as required for scheduled radiology exams,
  • Enter data accurately into EPIC system. Consult with modality protocols, clinical managers, and/or technologists as needed to ensure accuracy and smooth workflow.
  • contact insurance company to obtain prior authorization and predetermination for exams ordered by many departments from MidState hospital but in particular would be in charge of all Oncology department exams as well as Urology departments.
  • Always check insurance eligibility and check in/ out of network for our facilities.
  • Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries

Medical Assistant

Misstate Gastroenterology Specialist
02.2015 - 04.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Personal Banker

First Niagara Bank
07.2012 - 02.2015
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Sales Associate

Lee Partyka Chevrolet, Mazda & Isuzu
02.2011 - 09.2012
  • Excellent negotiating skills and persuasive manner.
  • Meeting monthly sales goals.
  • Greet customer as they arrive
  • Provide information on the vehicles of interest and try to place person in best car possible for their needs
  • Assist customer in test drive
  • Make sure car is clean and deliver new car to client.
  • Follow up on closed sales and provide after sale services Always asked for referals



Customer Service Coordinator

AJ Wright
08.2007 - 08.2010
  • Supervised cashiers and customer service employees to ensure proper performance standards are being met
  • Interpreted and satisfied customer concerns to ensure a quality experience
  • Trained newly hired associates
  • Answered high volume telephone calls
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Compiled weekly monetary reports and records for store managers..

Education

Hamden high School
Hamden, CT

High School Diploma - General Studies

Gateway Community College
New Haven, CT

Skills

  • Customer Service, Telephone, communication skills, Creative problem solver, clients, customer
  • Satisfaction, data entry, delivery, email, English, front office, general office duties, Microsoft
  • Excel, office, Microsoft PowerPoint, Microsoft Windows, Microsoft Word, policies, POS, Property
  • Management, quality, safety, sales, Self motivated, Fluent in Spanish, team player, 50 wpm
  • Works well under pressure and excels in fast paced environments
  • Bilingual English/Spanish
  • EPIC knowledge

Timeline

Radiology Prior Auth Coordinator

Midstate Radiology Associates
02.2017 - 08.2020

Medical Assistant

Misstate Gastroenterology Specialist
02.2015 - 04.2018

Personal Banker

First Niagara Bank
07.2012 - 02.2015

Sales Associate

Lee Partyka Chevrolet, Mazda & Isuzu
02.2011 - 09.2012

Customer Service Coordinator

AJ Wright
08.2007 - 08.2010

Hamden high School

High School Diploma - General Studies

Gateway Community College

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