Jo Rojo
El Paso,TX
Summary
Fluent in two languages with background as Bilingual Agent. Experience ranges from customer service to translation, providing clear and effective communication for diverse clients. Strong multitasking abilities, problem solving skills, and cultural sensitivity have been leveraged to build trust in previous roles. Past positions have seen improvement in client satisfaction and cross-cultural understanding due to these efforts.
Overview
15
15
years of professional experience
Work History
Inbound Bilingual Agent
AnswerNet
El Paso, Texas
05.2022 - Current
- Inbound agent bilingual costumer service have experience in dispatching calls ,answering service, insurance claims , set an appointment for doctors office answering service for doctors office lawyers I have a lot of customer service skills. I’m a fast learner and a hard worker. I’m very punctual.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Home Health Aide
APC Home Health Service
El Paso, TX
08.2013 - 05.2022
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Maintained confidentiality of patient information
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided companionship and monitored health condition of clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Customer Service Representative/Bilingual Customer Service Representative
Alorica
El Paso, TX
01.2010 - 08.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Bilingual billing
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Bel Air High School
El Paso, Texas08-1989
Skills
- Fluent communication
- Verbal communication
- Technical skills
- Telesales
- [Language] translation
- Payment processing
- Multitasking and organization
- Data entry
- Caller assistance
- Database research
- Claims evaluation
- Technical troubleshooting
- Active listening
- Bilingual communication
- Time management
- Client relationship management
Timeline
Inbound Bilingual Agent
AnswerNet
05.2022 - Current
Home Health Aide
APC Home Health Service
08.2013 - 05.2022
Customer Service Representative/Bilingual Customer Service Representative
Alorica
01.2010 - 08.2011
High School Diploma -
Bel Air High School
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