Summary
Overview
Work History
Education
Skills
Timeline

Jo-Ronnica Campbell

Lumberton,NC

Summary

Dynamic professional with a proven track record at Progressive, excelling in customer service and teamwork. Recognized for enhancing productivity through meticulous attention to detail and effective multitasking. Adept at document management and critical thinking, consistently achieving high customer satisfaction and fostering a collaborative work environment.

Overview

19
19
years of professional experience

Work History

Processor

Progressive
04.2022 - Current
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Received and reviewed incoming documents and materials.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Developed expertise in various processing systems for increased efficiency and accuracy.
  • Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
  • Managed multiple priorities simultaneously, maintaining organization even during peak periods.

Customer Service Representative

Blue Cross and Blue Shield
02.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Collections Representative

Branch Banking and Trust Company
11.2008 - 11.2018
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Money Room Clerk

Lowe's
08.2006 - 11.2008
  • Performed various money center services to customers.
  • Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
  • Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
  • Established strong customer relationships by offering personalized assistance with banking services and transactions.
  • Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
  • Maintained security protocols, ensuring the safety of customer information and financial assets.
  • Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
  • Identified cross-selling opportunities through attentive listening and understanding of customer needs.
  • Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
  • Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Actively participated in community events as a bank representative, fostering goodwill and brand recognition within the local market area.
  • Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
  • Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.

Education

Bachelor Of Social Work -

NC A&T SU, Greensboro, NC

Diploma - General Education

Fairmont High School, Fairmont, NC
06.1997

Skills

  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Data entry experience
  • Multitasking and organizing
  • Quality control
  • Critical thinking
  • Recordkeeping proficiency
  • Document management
  • Employee training
  • Document review
  • Data entry background
  • Discrepancy research and resolution
  • Information protection
  • Process auditing

Timeline

Processor - Progressive
04.2022 - Current
Customer Service Representative - Blue Cross and Blue Shield
02.2020 - 01.2022
Collections Representative - Branch Banking and Trust Company
11.2008 - 11.2018
Money Room Clerk - Lowe's
08.2006 - 11.2008
NC A&T SU - Bachelor Of Social Work,
Fairmont High School - Diploma, General Education

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Jo-Ronnica Campbell