JOANN SHIPMAN
Stephenville,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
LEGAL RECEPTIONIST
COAN & ELLIOTT, p.c.
03.2022 - Current
- Greet guests; Answer multi-line phone and log calls; Enter time worked on cases for three attorneys and myself; Open new files and close retired files; Purge retired files at the end of each year; Draft various legal documents including deeds, Last Will and Testaments, Affidavits of Heirship and real estate contracts; Order and stock office supplies; Sort daily mail; take outgoing mail to Post Office.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
- Effectively navigated clerk, court and judicial websites.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Developed and maintained positive relationships with clients and colleagues
- Filed documents with courts on behalf of attorney.
- Created and printed legal documents for attorneys to review.
- Diligently edited legal correspondence for grammar and spelling.
- Managed approximately 30 incoming calls and emails per day
Part-time Medical Records Filer
m.i.s.t.
02.2020 - 01.2022
- File various medical documents in appropriate patient files
- Remote position.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Contributed to smooth office operations by staying current on organizational changes that required updates to existing filing systems.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Classified documents according to specified guidelines.
- Consistently met documents filed goals set by Management
Billing Clerk
Stephenville Medical & Surgical Clinic
06.2020 - 05.2021
- Provide medical billing for various departments in the clinic; contact insurance companies to verify patient benefits.
- Verified accuracy of billing data and corrected discrepancies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
MEDICAL RECORDS MANAGER & HIPAA OFFICER
STEPHENVILLE MEDICAL AND SURGICAL CLINIC/PRIVIA
08.2015 - 06.2020
- Maintained patient medical records in the EMR system, including collection of papers from all departments in the clinic, sorting, and scanning and filing papers in the appropriate order in the EHR
- Performed system access audits and medical records audits for accuracy
- Greet customer’s and answer the phones for the department
- Release of patient information to patients, other doctors/facilities, insurance companies and attorneys according to HIPAA requirements
- Served a HIPAA Privacy Officer and provided training for all staff annually as well as initial training for new employees
- Served on the Security Committee.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
- Enhanced patient privacy by establishing secure storage procedures and strict access controls for sensitive health information.
- Collaborated with healthcare professionals to develop and implement best practices for the maintenance of accurate and up-to-date medical records.
- Spearheaded a quality improvement initiative focused on reducing errors in clinical documentation, ultimately contributing to better patient outcomes..
- Managed a team of medical records clerks, providing guidance on their daily tasks and ensuring timely completion of projects.
- Maintained a high level of expertise in healthcare regulations, ensuring the organization remained compliant with all relevant laws and guidelines concerning medical records management.
- Managed approximately 50 incoming calls, faxes and emails per day as well as patient "walk ups"
DIRECTOR OF MARKETING & PHYSICIAN RECRUITMENT
STEPHENVILLE MEDICAL & SURGICAL CLINIC, P.A.
12.2010 - 08.2015
- Handled all aspects of marketing and public relations (e.g., print and radio advertising; scheduling educational events and monthly events related to healthcare topics.) Coordinated visits of prospective physicians (arranging hotel, meals, tours of Stephenville.) Also prepared physicians ER call schedule and completed end-of-month reports for Administration
- Arranged “internal” marketing activities for employees/staff
- Served as Quality Management Coordinator.
- Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
- Cultivated strong relationships with industry influencers and media outlets, securing positive coverage and maximizing brand exposure.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Wrote and distributed press releases to increase brand visibility.
- Continually maintained and improved company's reputation and positive image in markets served.
QUALITY MANAGEMENT ADMINISTRATIVE ASSISTANT
LAKE GRANBURY MEDICAL CENTER
05.2007 - 12.2010
- Worked with Chief Quality Officer to implement and enforce quality management policies and procedures throughout the hospital
- Notified Medical Staff of meetings; prepared packets of information for meetings and took and transcribed minutes from meetings
- Assisted Director of Plant Operations with environmental safety issues
- Accumulated data for multiple quality management reports
- Maintained Environment of Care notebooks; tracked various inspections and results
- Presented information to Environment of Care committee.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Successfully coordinated multiple Physician quarterly QM meetings
PHARMACY TECH / MEDICAL TRANSCRIPTIONIST
STEPHENVILLE MEDICAL AND SURGICAL CLINIC
02.2005 - 05.2007
- Performed cashier duties; waited on customers; stocked inventory
- Transcribed dictation for a 26-physician practice including Family Practice, Internal Medicine, Ophthalmology, Pediatrics; Radiology, Urology and Neurology.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
- Consistently met department monthly goal of number of lines transcribed
PARALEGAL
SCOTT OSMAN LAW FIRM
04.2004 - 02.2005
- As an entry-level paralegal, learned how to process various legal documents
- Received clients in office
- Performed collection calls as needed.
ADMINISTRATIVE ASSISTANT
STEPHENVILLE MEDICAL AND SURGICAL CLINIC
12.1997 - 08.2004
- Handled all aspects of credentialing new providers
- Compiled packets with required documentation for each provider
- Ran NPDB reports as well as State Board and OIG reports
- Verified complete education history
- Verified Board Certification
- Contacted and obtained references from three professional contacts
- Verified all hospital affiliations
- Checked malpractice insurance carriers for claims history; obtained documents and letters of explanation if warranted
- Prepared credentialing packet for review by Executive Committee
- Assisted provider with obtaining State licenses and DEA certificate
- Notified appropriate personnel of new provider so that supplies, lab coats, business cards and prescription pads could be ordered
- Maintained credentials of all providers; notified providers of upcoming expirations; responsible for making sure all documents on file were up-to-date, filed and named properly
- Published monthly employee newsletter
- Compiled monthly ER call coverage schedule
- Assisted Administrator and other Managers with special projects
- Planned Board of Directors meetings with Administrator; compiled packets; arranged for meals
- Provided transcription services when full-time transcriptionist was out of office.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
BACHELOR OF SCIENCE ADMINISTRATIVE SYSTEMS -
TARLETON STATE UNIVERSITY
Stephenville, TX05.2014
Skills
- Answering calls
- File Organization
- Scheduling appointments
- Clerical duties
- Typing Speed
- Document Management
- Proofreading abilities
- Legal Terminology
- Calendar Management
- Office Administration
- Legal Document Preparation
- Microsoft Office
Activities
- OPTIMIST INTERNATIONAL, Stephenville Chapter, 7-year member
- Service on the Board of Directors for 5 years
- President 2016-2017
- AMERICAN HEALTH INFORMATION MANAGEMENT ASSOCIATION, 2-year member
- ERATH COUNTY COMMUNITY COALITION, service for 2 years
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
LEGAL RECEPTIONIST
COAN & ELLIOTT, p.c.
03.2022 - Current
Billing Clerk
Stephenville Medical & Surgical Clinic
06.2020 - 05.2021
Part-time Medical Records Filer
m.i.s.t.
02.2020 - 01.2022
MEDICAL RECORDS MANAGER & HIPAA OFFICER
STEPHENVILLE MEDICAL AND SURGICAL CLINIC/PRIVIA
08.2015 - 06.2020
DIRECTOR OF MARKETING & PHYSICIAN RECRUITMENT
STEPHENVILLE MEDICAL & SURGICAL CLINIC, P.A.
12.2010 - 08.2015
QUALITY MANAGEMENT ADMINISTRATIVE ASSISTANT
LAKE GRANBURY MEDICAL CENTER
05.2007 - 12.2010
PHARMACY TECH / MEDICAL TRANSCRIPTIONIST
STEPHENVILLE MEDICAL AND SURGICAL CLINIC
02.2005 - 05.2007
PARALEGAL
SCOTT OSMAN LAW FIRM
04.2004 - 02.2005
ADMINISTRATIVE ASSISTANT
STEPHENVILLE MEDICAL AND SURGICAL CLINIC
12.1997 - 08.2004
BACHELOR OF SCIENCE ADMINISTRATIVE SYSTEMS -
TARLETON STATE UNIVERSITY
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