Jo Smith
Baudette,MN
Summary
Dynamic leader with a proven track record at ANI Pharmaceuticals and CLK Management, excelling in building cleanliness and fostering team collaboration. Streamlined operations and enhanced customer satisfaction through problem-solving and effective time management. I lead by example, achieving high standards in both cleanliness and service.
Reputation for punctuality and dependability.
Positive and energetic professional comfortable working with minimal supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Lead Custodian
ANI Pharmaceuticals
06.2019 - Current
- Streamlined maintenance processes by establishing clear communication between custodians, management, and other departments.
- Sanitized and maintained floors by sweeping, mopping and vacuuming.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Performed custodial duties to maintain area in clean and habitable condition.
- Consistently upheld company values and expectations by modeling professional behavior and setting a positive example for other custodians.
- Developed strong relationships with vendors, negotiating contracts for cost savings on supplies without compromising product quality.
Shift Manager/General Manager McDonalds
CLK Management
02.2002 - 11.2018
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Excelled in every store position and regularly backed up front-line staff.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed staff hiring, training and supervision.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
No Degree - Medical Office Registration, Admissions And Record
MN North College-Rainy River Aka Rainy River CC
International Falls, MN05-1996
Skills
- Restroom maintenance
- Cleaning
- Chemical Handling
- Routine Maintenance
- Strong Work Ethic
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Organizational Skills
Timeline
Lead Custodian
ANI Pharmaceuticals
06.2019 - Current
Shift Manager/General Manager McDonalds
CLK Management
02.2002 - 11.2018
No Degree - Medical Office Registration, Admissions And Record
MN North College-Rainy River Aka Rainy River CC
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