Jo Smith
Diboll
Overview
32
32
years of professional experience
1987
1987
years of post-secondary education
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Work History
Cashier
Atwoods Ranch & Home
Lufkin
06.2025 - Current
- Processed customer transactions using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team to restock shelves and displays.
- Communicated promotions and loyalty programs to customers.
- Adhered to store policies for safety and security procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Hub Delivery Driver
O'Reilly Auto Parts
Lufkin
02.2017 - 05.2025
- Delivered automotive parts to local customers and businesses efficiently.
- Loaded and unloaded delivery vehicles according to safety protocols.
- Maintained accurate delivery logs for tracking purposes.
- Inspected vehicles regularly for maintenance and safety compliance.
- Assisted in inventory management by reporting stock levels during deliveries.
- Provided excellent customer service while addressing delivery inquiries promptly.
- Inspected company vehicles on daily basis and reported damages or issues.
- Loaded and unloaded cargo from the delivery truck.
- Followed established routes and time schedules for deliveries.
- Maintained logs of working hours and of vehicle service status, following applicable state laws.
- Checked for accuracy of orders prior to delivery.
- Inspected vehicles for mechanical items and safety issues on a regular basis.
- Adhered strictly to relevant regulations governing the transportation of hazardous materials when applicable.
- Reported any vehicle maintenance needs or accidents immediately to supervisor and manager.
- Provided courteous customer service during delivery transactions.
Multiple Positions During Employment
Brookshire Brothers
Lufkin
07.1993 - 06.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
Education
Diboll Lumberjacks
Diboll, TXSkills
- Point-of-sale operation
- Cash handling
- Product knowledge
- Inventory management
- Customer relationship management
- Order accuracy
- Route planning
- Safety compliance
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Returns processing
- Customer service
- Exchanges processing
- Ordering and stocking
- Cash handling and management
- Merchandise exchange
- Customer assistance
- Inventory restocking
- Time management skills
- Patience and empathy
- ID verification
- Visual merchandising
- Cash register systems
- Refunds and exchanges
- Payment processing
- Work ethic and integrity
- Inventory control
- Refund handling
- Clear communication
- Gift card handling
- Merchandise restocking
- Customer service excellence
- Basic math
- Money handling
Timeline
Cashier
Atwoods Ranch & Home
06.2025 - Current
Hub Delivery Driver
O'Reilly Auto Parts
02.2017 - 05.2025
Multiple Positions During Employment
Brookshire Brothers
07.1993 - 06.2015
Diboll Lumberjacks