JO SMITH, JR.
Paterson,NJ
Summary
Highly motivated Sales Leader with extensive customer service and sales experience in the Finance, Fashion, and Hospitality industries. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
21
21
years of professional experience
Work History
Financial Broker & Sales Representative
National Financial Network
07.2023 - Current
- Facilitate communication and collaboration between creative business owners and financial advisors, as a liaison for the stability and longevity of a company's desired investment portfolio.
- Boosted client satisfaction by providing personalized financial advice and guidance.
- Collaborated with cross-functional teams to provide comprehensive financial solutions for clients.
- Assisted clients in developing realistic financial plans, taking into consideration individual needs and objectives.
Front Office Supervisor and Patient Coordinator
The Aesthetic Model Lab
05.2020 - 10.2023
- Established and implemented scheduling processes for non-surgical aesthetic appointment models with nurses and physicians training in this family-owned, privately held medical spa facility.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Desk Assistant Manager
La Jolie Salon, Spa & Color Bar
12.2014 - 07.2019
- Opened & Closed Stamford's Top Rated Salon for four years, consecutively
- Acting as Salon Manager in seasons of attrition, and the Lead Client Retention Specialist for the duration of employment.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Hotel Front Desk Supervisor
WNW Hospitality- Holiday Inn & Sheraton Hotel
05.2011 - 10.2013
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
Denim Specialist/ Door Model/Shoe Ambassador
Charlotte Russe
01.2007 - 01.2009
- Sales Leader for Shoes & Accessories
- Strategically scheduled and positioned to model the brands latest releases, and to increase UPT's through upselling.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Denim Specialist
THE GAP, INC.
01.2004 - 01.2005
- Recognized for personal fold technique
- Assigned, solely, to all denim maintenance and floor resets.
- Successfully upsold customers on complementary items, boosting overall sales revenue for denim products.
- Streamlined inventory processes, ensuring accurate stock levels and timely replenishment of popular denim styles.
- Contributed to store efforts to prevent shrink and improve safety awareness.
- Stayed up-to-date on current industry trends in order to make educated recommendations regarding product selections for clients seeking fashionable denim options.
Education
Certificate of Fashion Industry Essentials - Fashion
Parsons School of Design| The New School
New York, New York10.2021
Associate's of Arts - Theatre & Performance
Housatonic Technical College
Bridgeport, CT05.2008
Skills
- Leadership
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Retail Operations
- Stockroom Management
- Sales Growth
- Strong multi-tasking
- Relationship Building
- Customer Engagement
- Networking
- Workflow Optimization
- Scheduling and calendar management
- Microsoft Office Suite
- Hospitality services
- Administrative Skills
- Data Entry
- Records Management
- Reservation Management
- Staff Management
- Project Management
Awards
- Client Acquisition Specialist, Increased client model database from 1500 to 4500, generating a 59% increase in annual sales revenue.
- Northwestern Mutual National Record Holder, Current record holder for most appointments scheduled after onboarding. Awarded $1K bonuses on four occasions.
Projects
Legend Heir Boy, Lead architect for Brand Scope and Execution, including sketching, design and Debut RTW Runway Launch in 2026.
Languages
Spanish
Limited Working
Quote
Can you imagine what I would do if I could do all I can?
Sun Tzu
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureCareer advancement401k matchHealthcare benefitsPaid time offTimeline
Financial Broker & Sales Representative
National Financial Network
07.2023 - Current
Front Office Supervisor and Patient Coordinator
The Aesthetic Model Lab
05.2020 - 10.2023
Front Desk Assistant Manager
La Jolie Salon, Spa & Color Bar
12.2014 - 07.2019
Hotel Front Desk Supervisor
WNW Hospitality- Holiday Inn & Sheraton Hotel
05.2011 - 10.2013
Denim Specialist/ Door Model/Shoe Ambassador
Charlotte Russe
01.2007 - 01.2009
Denim Specialist
THE GAP, INC.
01.2004 - 01.2005
Certificate of Fashion Industry Essentials - Fashion
Parsons School of Design| The New School
Associate's of Arts - Theatre & Performance
Housatonic Technical College
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