Jo Starr
Wilmington,NC
Summary
I am extremely motivated to provide excellent service to customers in varying environments and conditions. I am enthusiastic about connecting with others and providing them with an enjoyable experience whilst maintaining a clean and organized environment!
Overview
6
6
years of professional experience
Work History
Host/Server
Paddy's Hollow
01.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system - placing orders, managing bills, and handling complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas
- Upheld restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Server
The Sorrow Drowner
10.2022 - 01.2023
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, particularly alcoholic beverages, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers.
Barista
Starbucks
12.2019 - 09.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized beverages.
Cashier
Lowes Foods
01.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server/Creamery Attendant
Smokehouse Creamery
03.2017 - 01.2018
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - History
Cape Fear Community College
Wilmington05.2024
Skills
- Food Safety Knowledge
- Waiting Tables
- Guest Seating
- Conflict and Complaint Resolution
- Service Prioritization
- Anticipating Guest Needs
- Guest Flow
- Table Setting Arrangements
Timeline
Host/Server
Paddy's Hollow
01.2023 - 05.2023
Server
The Sorrow Drowner
10.2022 - 01.2023
Barista
Starbucks
12.2019 - 09.2022
Cashier
Lowes Foods
01.2018 - 11.2018
Server/Creamery Attendant
Smokehouse Creamery
03.2017 - 01.2018
Associate of Arts - History
Cape Fear Community College
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