Jo Wentworth
Marengo,OH
Summary
Energetic, confident, customer-oriented individual with strong time management skills who thrives in a fast-paced environment and is successful at handling customer support issues in a timely manner.
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Dairy Barn
02.2024 - 07.2024
- Managed multiple budget implementations, employee evaluations, and operating strategies.
- Recruited, hired, and trained six personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created the menu and associated operating procedures for staff.
- Monitored over 5,000 cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided six team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Processing Assistant/ Loan Officer Assistant
Bayshore Mortgage Funding, LLC
06.2020 - 09.2023
- Reviewed over 1,000 mortgage loan documents for completeness and accuracy
- Built and maintained relationships with multiple third party vendors
- Managed loan pipeline for multiple branches
- Ordered, received, and reviewed multiple documents
- Worked closely with internal departments and external partners to obtain documentation required for loan file approval
- Communicated with all levels of management regarding status of loan files
- Assisted with obtaining appropriate documentation for borrowers files correctly and in a timely manner.
- Maintained confidentiality of employee records and payroll information.
Line Cook/Bartender
Gibeyes Bar and Grill - Ashley, Ohio
12.2018 - 03.2020
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kitchen Manager/Cook
Bowstring Bar and Grill – Caledonia, Ohio
02.2018 - 06.2018
- Reported to General Manager/Owner regarding any kitchen equipment, inventory or staff concern.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
Line Cook/ Kitchen Manager / Management Assistant
The Old Horseshoe Bar and Grill
12.2014 - 07.2016
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Followed food safety procedures according to company policies and health and sanitation regulations
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Monitored food quality and presentation to maintain high standards.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Office Assistant/ Maintenance Assistant
Ridgeview Manor - Johnstown Oh
04.2012 - 10.2013
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed preventive maintenance schedule to support building systems functionality.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Office Assistant/ Maintenance/ Grounds
Woda - Johnstown, Newark, Utica Ohio
04.2011 - 10.2013
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
- Resolved problems, improved operations and provided exceptional service.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Prepared soil for planting and sowing.
- Inspected gardens for pests, weeds and diseases.
- Developed and implemented strategies for water conservation.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Education
Bradford College
Columbus, Ohio01.1995
Johnstown-Monroe High School
Johnstown, Ohio01.1994
Skills
- Operations Oversight
- Staff Supervision
- Advertising and marketing
- Financial Administration
- Account Management
- Service Quality Improvement
- Efficient multi-tasker
- Cross-functional team management
- Team Oversight
Timeline
General Manager
Dairy Barn
02.2024 - 07.2024
Processing Assistant/ Loan Officer Assistant
Bayshore Mortgage Funding, LLC
06.2020 - 09.2023
Line Cook/Bartender
Gibeyes Bar and Grill - Ashley, Ohio
12.2018 - 03.2020
Kitchen Manager/Cook
Bowstring Bar and Grill – Caledonia, Ohio
02.2018 - 06.2018
Line Cook/ Kitchen Manager / Management Assistant
The Old Horseshoe Bar and Grill
12.2014 - 07.2016
Office Assistant/ Maintenance Assistant
Ridgeview Manor - Johnstown Oh
04.2012 - 10.2013
Office Assistant/ Maintenance/ Grounds
Woda - Johnstown, Newark, Utica Ohio
04.2011 - 10.2013
Bradford College
Johnstown-Monroe High School
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