Jo Winchel
Merritt Island,FL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed bartender with diverse menu of memorized drink recipes.
Overview
14
14
years of professional experience
Work History
Bartender
Loyal Order Of The Moose Lodge 2073
07.2019 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server Trainer
Steak N Shake
05.2010 - 03.2020
- .Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored 50+ new personnel hired to fulfill various roles
Education
No Degree -
Florida Food Service Certified
Online11.2023
No Degree -
TIPS Certified
Online03.2023
High School Diploma -
Mcarthur High School
Hollywood, FL06.1986
Skills
- Menu Memorization
- Food Preparation
- Beverage Preparation
- Basic Accounting
- Liquor, Beer, and Wine Knowledge
- Responsible Alcohol Service
- Teamwork and Collaboration
- Customer Relations
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
Timeline
Bartender
Loyal Order Of The Moose Lodge 2073
07.2019 - 11.2023
Server Trainer
Steak N Shake
05.2010 - 03.2020
No Degree -
Florida Food Service Certified
No Degree -
TIPS Certified
High School Diploma -
Mcarthur High School
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