Jo A. Boyd

Nashville,TN

Summary

Seasoned Auto Auction Driver with comprehensive knowledge of vehicle handling, inspection, and maintenance. Strengths include solid communication skills, adaptability to fast-paced environments, and commitment to safety regulations. Previous roles demonstrate a track record of successful transportation and delivery within strict deadlines while ensuring maximal vehicle condition and value retention.

Overview

years of professional experience

Certification

Work History

Auto Auction Driver

Manheim Auto Auction

Manheim, PA

07.2023 - 01.2024

Inspected vehicles to ensure safety and operational readiness prior to auction driving.
Drove vehicles across auction premises, adhering to driving rules and demonstrating defensive driving.
Followed all safety protocols while operating vehicles on-site, showcasing commitment to safety.
Participated actively in safety initiatives aligned with Safety Excellence via Cox Enterprise Automotive Employee University.
Drove diverse vehicle types including exotic, luxury, antique, and classic models for customer test drives.
Conducted regular vehicle maintenance checks, including oil levels and tire pressure assessments.
Provided exceptional customer service by addressing inquiries regarding vehicle features and specifications.
Organized auction parking lots to optimize space utilization and facilitate quick vehicle access.

Independent Owner/Operator Cleaning Service

Handy.com

NYC, NY

06.2021 - 08.2023

Completed a variety of cleaning tasks according to the specifications provided by the client and Handy’s guidelines.
Customer Communication: Communicated effectively with clients to understand their specific needs and preferences and ensure a positive customer experience.
Followed Safety Procedures: Adhere to all established safety procedures while performing cleaning tasks.
Responsible for stocking and supplying all material related to each task.
Managed time, schedule and pay rates of all jobs.

Claims Manager (Transportation/Logistics)

Hillside/United Van Lines, Inc.

East Northport, NY

01.2002 - 01.2004

Responsible for overseeing all complaints, potential losses and liabilities deriving from claims and safety issues.
Established 24-hour contact and maintained contact with all parties involved.
Provided exceptional customer service to clients at every level of interaction.
Verified and analyzed Shipper's claim for applicable coverage.
Composed necessary correspondence; explaining coverage to the Shipper in written form.
Investigated each claim by ascertaining information relevant to claim with all parties involved
Adjudicated cargo loss damage claims, including but not limited to liability denials and coverage letter to shipper, as required.
Evaluated, negotiated and authorized settlements
Collaborated with Operations Manager in promoting awareness of all safety issues that pertained to FMCSA and DOT regulations.
Developed and maintained database; collected and analyzed information vital for monthly statistics reports summarizing operational trends.
Kept abreast of industry job knowledge by participating in educational opportunities; reading professional publications; stayed on top of revisions in safety regulations, laws and tariffs.

Education

A.A.S. - Paralegal Studies

Berkeley College

Woodland Hills, NJ

04.2010

Skills

COMPUTER SKILLS:
Proficient with
MS Suite (Word, Outlook, Excel, Access, and PowerPoint) and WordPerfect, AS400, familiar with QuickBooks, Internet
Savvy Typing (50wpm), transcription and speed writing
OFFICE SKILLS:
Knowledge of administrative procedures and office management
Excellent communication skills, both written & verbal
Phone etiquette (for answering phone calls)
Inventory and supply management
Database management
Fast typing speed
Customer service
Negotiation
Advanced organizational and time management skills
Ability to multitask with utmost accuracy
Vehicle inspection
Safety protocols
Emergency response
Vehicle maintenance
Time management

Effective communication
Team collaboration
Parking organization
Defensive driving
Customer service
Traffic regulation compliance
Problem solving
Attention to detail
Operational efficiency
Adaptability
Defensive driving techniques
Strong communication
Vehicle auctions
Auto auction procedures
Hazardous materials handling
Safe driving techniques
Vehicle inspections
Problem-solving aptitude
Critical thinking