Jo A Davila
Chesapeake,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Medical alert device industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Life Protect 24/7
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Provided ongoing guest service.
- Promised best prices for medical alert devices for customer services and maintained accuracy when determining quotes.
Driver
Uber
03.2019 - 09.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Master Cosmetologist
Vintage Barber Co
05.2016 - 07.2018
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Education
No Degree - Small Business Management
Solano Community College
No Degree - Business Management
Tidewater Community College
Virginia BeachHigh School Diploma -
Bayside High School
Virginia Beach, VA06.1977
Cosmetology - Cosmetology Education
Virginia Beach Vocational Educational Center
Virginia Beach, VA06.1977
Skills
- Credit Card Payment Processing
- Order Fulfillment
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Office Equipment Proficiency
- Conflict Resolution
- Process Transactions
- Customer Service
- Billing Adjustments and Refunds
- Order and Refund Processing
- Multi-Line Telephone Operation
- Sales and Upselling
- Trained in Salesforce
- Documentation
Timeline
Customer Service Representative
Life Protect 24/7
08.2022 - Current
Driver
Uber
03.2019 - 09.2022
Master Cosmetologist
Vintage Barber Co
05.2016 - 07.2018
No Degree - Small Business Management
Solano Community College
No Degree - Business Management
Tidewater Community College
High School Diploma -
Bayside High School
Cosmetology - Cosmetology Education
Virginia Beach Vocational Educational Center