Summary
Overview
Work History
Education
Skills
Timeline
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Joa Ortiz

West Palm Beach,Florida

Summary

Quality-driven Floor Supervisor knowledgeable about Merch and Front End. Decisive leader with a strong eye for detail and an analytical nature. Ready to apply 20 years of Costco experience to a new role with room for advancement.

Overview

17
17
years of professional experience

Work History

Floor Supervisor

Costco
Royal Palm, FL
07.2022 - Current
  • Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.
  • Train team members in successful strategies to meet operational and sales targets.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Create employee schedules to align coverage with forecasted demands.
  • Load and unload merchandise from trucks to organize warehouse and backroom spaces.
  • Meets with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Evaluate work of floor employees to improve performance.

Front End Supervisor

Costco
Royal Palm, FL
03.2021 - 04.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Forklift Operator

Costco
Royal Palm Beach, FL
08.2014 - 01.2021
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Packed items into appropriate containers for shipment.
  • Communicated with floor managers to determine merchandise placement.

Cashier

Costco
Lantana, FL
08.2005 - 08.2012
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Tallied cash drawer at beginning and end of each work shift.

Cashier Assistant

Costco
Lantana, FL
08.2003 - 08.2005
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Packed customer orders into boxes, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Helped clients transport large or bulky items into vehicles.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

University High School
Orange City, FL
05.2000

Skills

  • Health and Safety Procedures
  • Effective Customer Communication
  • Performance Improvement
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Sales Floor Maintenance
  • Motivational Leadership
  • Time and Wage Tracking
  • Stock Management
  • Delegation and Supervision
  • Maintaining Clean Work Areas
  • Goal Attainment

Timeline

Floor Supervisor

Costco
07.2022 - Current

Front End Supervisor

Costco
03.2021 - 04.2022

Forklift Operator

Costco
08.2014 - 01.2021

Cashier

Costco
08.2005 - 08.2012

Cashier Assistant

Costco
08.2003 - 08.2005

High School Diploma -

University High School

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Joa Ortiz