Joanna Kleef
Aurora,CO
Summary
Talented professional promoting excellent service, employee development and interpersonal skills coupled with more than 15 years of experience. Highly effective and comfortable working with people of all personalities. Well-known for being a hands-on dynamo and having boundless energy to fulfill various tasks. Detailed, quick-paced and a true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse clients in dynamic, fast-paced settings .Pursuing a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surgical Coordinator - Ocular-plastics
UCHealth University Of Colorado Hospital
01.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling surgeries and post - operative appointments.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Reduced patient wait times by effectively coordinating with surgeons, and support staff.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with patients and operating room to schedule 800+ oculoplastic surgeries annually .
- Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
Patient Access Specialist
UCHealth University Of Colorado Hospital
03.2022 - 12.2022
- Collected and validated patient demographics and insurance information.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Performed multiple provider/doctor scheduling with heavy case loads.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
General Manager HOA Mountain Division and Denver
ACCU Inc
10.2020 - 01.2022
- Complete responsibility for managing assigned portfolio of Associations. - 800+ doors
- Display integrity, loyalty, confidentiality and professionalism at all times with co workers, Board members, homeowners, contractors and clients.
- Maintain highest degree of professionalism in all aspects when interfacing with Board members and homeowners.
- Interface and resolve issues as reported by Board members, homeowners, vendors and contractors.
- Develop written communications to homeowners regarding non-compliance issues, work requests, Board meetings and Annual calendar events.
- Meet contractual obligations for each community.
- Communication with Associations preferred legal council.
- Track, report and complete key action items and deliverables daily, monthly and annual as scheduled.
- Prepare Management report prior to each Board meeting.
- Review all Associations financial statements on a monthly basis.
- Take meeting minutes for for all regular, special and annual meetings.
- Lead/Conduct Board Meetings
- Ensure compliance with CCIOA, and the associations governing documents.
Assistant Community Manager
ACCU
04.2019 - 10.2020
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Introduced effective emergency resolutions and managed special projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated proactively with supervisors immediately, explained issues and teamed on appropriate solutions.
- Assisted multiple Community Managers in all aspects of business operations.
- Greeted guests with friendliness and professionalism.
- Worked closely with Community Managers to provide effective assistance for specific aspects of business operation.
- Assistant to 2 Community Managers with a combined portfolio of 27 communities.
- Developed correspondence letters, memos and emails.
- Handled client correspondence and tracked records to foster office efficiency.
Department Manager - Active, Encore and at Home
Nordstrom
04.2018 - 03.2019
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Ensured that all employees within the Active/Swim,Encore and At Home departments presented a positive, exemplary image to customers.
- Worked directly with upper management, Store Managers, and Regional Department Managers to brainstorm, discuss strategy and mitigate sales, profit, customer awareness and vendor expectation issues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved brand awareness by monitoring all marketing campaigns, hosting events and fostering membership acquisitions and business development.
- Recruited, hired and trained first-hired employees, working to establish key internal functions and outline scope of positions.
- Only in store Department Manager in 2019 to have a zero turnover in staff.
Department Manager - Shoes
Nordstrom
2015 - 2018
- Managed 12 team members across 3 departments, resulting in increases in annual revenue from 2.1 million to 2.2 million dollars
- Oversaw and improved ShoeSingles shrink through efficient coordination of new procedures and policies resulting in a 69% decrease in the first year and continued to see results in the second year making the department the lowest in Singles shrink in the region.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Adhered to all safety procedures and company standards and policies.
- Led daily activities in Sizing, being Clean and Clutter free for customers in all Children's, Men's, Women's and Designer shoe areas.
- Enhanced staff members’ performance and efficiency and promoted the Assistant to a Department Manager position and promoted 3 Nordstrom Rack employees to Full Line positions.
Assistant Department Manager - Women
Nordstrom
2013 - 2015
- Worked directly with management, Women's Department, and Regional department to brainstorm, discuss strategy and mitigate staffing, product and vendor issues.
- Implemented process improvement initiatives within department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed overstocking, restocking and inventory control procedures.
- Coordinated and help support management to assist staff performance to maximize customer satisfaction, operational efficiency and business profits.
- Adhered to all safety procedures and company standards and policies.
Education
Diploma - undefined
St Joseph's College
Albany, Western Australia1990
Skills
- Relationship Building and Management
- Excellent verbal and written communication skills
- Mentoring and coaching
- Goals and performance
- Team Development
- Customer Service
- Organization and Time Management, Multitasking
- Attention to Detail
- Scheduling and Calendar Management
- Strong communication skills
- Professionalism and confidentiality
- Medical office experience
Certification
"Be our Guest" Disney Institute Training on Customer Service
Timeline
Surgical Coordinator - Ocular-plastics
UCHealth University Of Colorado Hospital
01.2023 - Current
Patient Access Specialist
UCHealth University Of Colorado Hospital
03.2022 - 12.2022
General Manager HOA Mountain Division and Denver
ACCU Inc
10.2020 - 01.2022
Assistant Community Manager
ACCU
04.2019 - 10.2020
Department Manager - Active, Encore and at Home
Nordstrom
04.2018 - 03.2019
Department Manager - Shoes
Nordstrom
2015 - 2018
Assistant Department Manager - Women
Nordstrom
2013 - 2015
Diploma - undefined
St Joseph's College
"Be our Guest" Disney Institute Training on Customer Service
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