Joachim A Harris Jr.
Middleburg,USA
Summary
Dynamic and committed team player with extensive expertise in leading diverse teams and providing comprehensive support across applications, hardware, operating systems, VOIP systems, server environments (Linux & Windows), copiers/printers, network security, ERP systems, user deployment services, AD accounts in hybrid modes, and Microsoft 365. Recognized as a top-level troubleshooter with the ability to swiftly diagnose and resolve issues on various Windows operating systems. Talented infrastructure analyst with over twenty years of dedicated service in the field. Eager to leverage skills and experience in a Senior System Administrator role that fosters professional growth while contributing to the advancement of a forward-thinking organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr System Administration-Help Desk Lead
Bridgestone Hosepower, LLC
07.2016 - Current
- Provide leadership support for eight hundred employees-56 Branches.
- Performing various duties which included leadership with troubleshooting various software/hardware issues.
- Also provided leadership for system administrators to perform duties mentioned below:
- Domain Controller/AD-Create new users, maintain current users, and create group policies.
- Print Server Admin-Create new printers, upgrade print drivers, maintain copier/printer reports, and maintain copier software functions.
- Microsoft 365-Security admin, Teams admin, Exchange online admin, Intune admin, and Azure AD admin (Hybrid Mode).
- InforOS (ERP) admin-Troubleshoot sales orders, Purchase orders, Invoices, Warehouse transfers, Linux, User acct, and Light DBA.
- Windows Firewall Rules-Configuring rules for various situations for blocking access or allowing access into the domain.
- Middle Tier Linux Admin-Troubleshoot ERP Linux environment with daily issues and maintenance using remote desktop manager (SSH).
- Exchange Admin Center (Hybrid)-Email account administration, Group account administration, Contact account admin.
- Microsoft SCCM Admin-Create new packages, computer task, upgrades, and deployments for desktops/laptops.
- Vendor & Contract Management-Order supplies, Equipment research, and maintain equipment purchasing, contract negotiations.
- Vendor Teir II Support-Troubleshoot issues on the domain with third parties.
- Windows Update Service Deployment Admin-Windows update services through an online platform.
- Microsoft 365 Admin-Administer domain accounts through the Microsoft 365 Admin Center with Identity, Security, Intune, Teams and Exchange.
- MS Office Administration-Create OST packages, workflows, Reports and templates for everyday office use.
- SharePoint Administration-Administer user's permissions, workflows, create new web parts and update existing web parts.
- VMWare Administration-Create and maintain server's settings.
- Manage Engine Helpdesk-Maintain helpdesk tickets, Projects, System changes, reports and Assets for everyday activities.
- Manage Engine AD Manager-Create Accounts, Maintain AD Accounts, and Maintain Account templates.
- Terminal Services-Remote Desktop Services Management, Remote Desktop Session Host Configuration, and RemoteApp Manager.
- Network Administration-Troubleshoot and maintain network ports using remote desktop manager (Telnet).
- Domain Controller Admin-Maintain DHCP, DNS, Group Policies, users and OU profiles.
- AWS Admin-EC2 admin, S3 admin, IAM admin, and ROUTE53 admin. Maintenance and troubleshooting.
System Administrator-Help Desk
Beaver Street Fisheries, Inc.
09.2004 - 06.2016
- Provided desktop support for three hundred employees performing various duties which included troubleshooting various software/hardware issues.
- Implemented software deployments and reimaging computers on desktops and laptops when needed.
- Administration provided in the following areas:
- Domain Controller/AD-Create new users, maintain current users, and create group policies.
- Avaya VOIP System Admin-Create new users/groups/short codes/voicemail routes, maintain current users, and troubleshoot system status.
- Print Server Admin-Create new printers, upgrade print drivers, maintain copier/printer reports, and maintain copier software functions.
- Symantec Anti-Virus Admin-Push antivirus to new users, maintain current users virus protection and monitor various virus detections.
- Symantec Backup Exec Admin-implement various backup jobs and monitor set up jobs.
- Microsoft SCCM Admin-Create new packages, computer task, upgrades, and deployments for desktops/laptops.
- Vendor & Contract Management-Did research for new technologies or compare various vendors for current solutions.
- Windows Update Service Deployment Admin-Windows update services through Microsoft SCCM.
- MS Office Administration-Create OST packages, workflows, Lync setup, reports and templates for everyday office use.
- SharePoint Administration-Create new users, workflows, new document pages, and calendar setup.
- FTP/Cloud Services Admin-Maintain and troubleshoot various uploads to their virtual filing cabinets.
- VMWare Administration-Create and maintain servers with various networking tools.
Help Desk/Customer Service
Gateway Country
05.2002 - 08.2004
- Troubleshoot client's computer and input data into a database program (Siebel).
- Troubleshoot inbound calls with clients that had computer issues.
- Provided clients with an update on computers that were in service.
- Replace parts for both desktops and laptops.
- File client's computer information and provide daily updates via email.
Education
Bachelor's degree - Computer Networking Engineering Technology-Business Administration
Remington College (Tampa University)
Jacksonville, Florida01.2004
Skills
- Exchange Admin Center
- Barracuda Spam Control
- Manage Engine Desktop Central
- Screen Connect
- Manage Engine AD Manager
- Cisco AnyConnect
- Manage Engine Help Desk
- Microsoft 365 (Hybrid)
- Domain Controller-AD
- Windows Firewall Rules
- Print server
- Symantec Anti-Virus
- Symantec Backup Exec
- Microsoft SCCM/Intune
- Vendor & Contract Management
- System Deployment
- All Windows Server Platforms
- All Windows Desktop Platforms
- SharePoint Administration
- Software Administration
- Remote Desktop Support
- MS Office Administration
- InforOS (ERP) Administration
- VMWare Administration
- Linux Administrator
- Avaya VOIP System
- DHCP-DNS
- AWS - Basic
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Dependable and responsible
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
Certification
Certified Microsoft 365 fundamentals
Os Platforms
- Advanced in Windows 7, 8, 8.1, 10 and 11
- Novice in Windows Server 2003, 2008 R2, 2012 R2, 2016, 2019 and 2022
- Linux
Hardware
- Switches
- Routers
- Desktops
- Laptops
- Printers
- Copiers
- Scanners
- Tablets
- Servers
- Mobile devices
Timeline
Sr System Administration-Help Desk Lead
Bridgestone Hosepower, LLC
07.2016 - Current
System Administrator-Help Desk
Beaver Street Fisheries, Inc.
09.2004 - 06.2016
Help Desk/Customer Service
Gateway Country
05.2002 - 08.2004
Bachelor's degree - Computer Networking Engineering Technology-Business Administration
Remington College (Tampa University)