JAYLON RICHARD

Service-focused professional dedicated to giving every customer positive experience to promote loyalty and repeat business while ensuring that quality standards are maintained. Orchestrate optimal resource utilization to handle expected operational needs in order to ensure high-end service delivery. Solid reputation for resolving customer complaints, accurately handling customer transactions, addressing customers' needs while quickly moving them through the check-out process, and building productive relationships. Passionate about serving others and eager to take on new responsibilities and leadership roles.

• Excellent customer service skills with demonstrated ability to listen attentively, collect relevant information, build rapport and respond to customers in a timely manner
• Working knowledge of retail front-end operations, shrink reduction, and loss mitigation
• Ability to make accurate changes quickly while taking orders without compromising on time or accuracy of order
• Proven interpersonal skills to forge strong customer relationships and ensure the attainment of maximum performance levels and productivity
• Excellent verbal and written communication skills
• Solid analytical and problem-solving skills with ability to identify customers' needs, make recommendations, and provide value-added solutions
• Skilled in multitasking with strong organizational and time management skills, and the ability to prioritize tasks and perform well under pressure and shifting priorities
• Ability to navigate and quickly learn new and complex computer systems
• Flexible; able to work irregular hours, nights, weekends and holidays, and still be able to provide quality customer care