Joah Welt
Server/Bartender
Tampa,FL
Summary
Dynamic hospitality professional with proven expertise in guest engagement and wine service, honed at Bistro La Cave and other esteemed venues. Excelled in fostering warm customer relationships and elevating service standards through meticulous cleanliness and hospitality skills. Trained teams, enhancing overall performance, and adeptly managed high-stress situations, ensuring customer satisfaction and loyalty.
Dependable server, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Bistro La Cave
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Head Bartender/Server/Front Desk Receptionist
Bayview Collection
06.2023 - 08.2024
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Runner/Head Barback
Relais & Chateaux Camden Harbor Inn and Natalies
06.2021 - 04.2022
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
Camden, ME 05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Cash Handling
Cleanliness standards
Menu Memorization
Food and beverage pairings
Wine service
Wine pairing knowledge
Wine Pairings
Accomplishments
- Collaborated with team of 8 in the development of The Atrium in the Rockport Harbor Hotel, a rooftop fine dining establishment under the Bayview Collection.
- Supervised team of 5 staff members as a floor manager when the head supervisor was absent.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Level One in Wines through WSET
Through an online course I achieved my level 1 with a 93% and plan on progressing to level 2 within the year.
Timeline
Server
Bistro La Cave
08.2024 - Current
Head Bartender/Server/Front Desk Receptionist
Bayview Collection
06.2023 - 08.2024
Food Runner/Head Barback
Relais & Chateaux Camden Harbor Inn and Natalies
06.2021 - 04.2022
High School Diploma -
05.2001 -
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