Joahana Perez
Hyattsville
Summary
Friendly Day Porter with a commitment to ensuring excellent guest experience. Utilize a thorough approach to cleaning and maintaining properties. Seeking a position with an organization that appreciates meticulousness and attention to detail. Creative hospitality industry professional who has a wealth of historical knowledge. Offers excellent customer service and public speaking skills. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Skilled cleaning team member bringing more than 8 years of experience in environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
13
13
years of professional experience
Work History
Commercial Cleaner
PMM Company
06.2011 - 07.2013
- Took the garbage out.
- Clean the kitchens.
- Maintained positive relationships with all customers.
- Maintained clean, neat and professional entrances.
- Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors.
- Collected trash for disposal and replaced bin liners.
- Adhered to company policies for appearance, thoroughness and facility security.
- Swept, vacuumed, mopped and buffed floors.
- Informed supervisors when machines needed major service.
Housekeeper
George Washington University Inn
07.2012 - 09.2013
- Cleaned and changed bedspreads, blankets and mattresses.
- Swept, mopped, and vacuumed floors in 16 rooms.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
- Managed laundry, including sorting, washing, drying, and ironing.
- Managed a staff of 8 housekeepers.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Cleaned walls, windows, shades and curtains.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Recruited and trained [1} new members of the guest service team.
- Polished glass surfaces and windows.
- Removed waste paper and other trash from the premises to designated area.
- Safely used chemical cleaning materials.
- Swept and washed all hard surface floors.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Rotated linens in storerooms and replenished supplies when they were low.
- Transported cleaning products and equipment to and from the utility rooms.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
Day Porter
NDC Real Estate Management Inc.
10.2013 - 04.2018
- Strip and wax floors.
- Attended monthly safety meetings to ensure machine operation safety.
- Cleaned and organized .
- Communicated with coworkers and managers about completed duties.
- Removed and appropriately disposed of trash.
- Properly operated vacuums and other equipment.
- Developed departmental objectives, work schedules, budgets and policies.
- Recruited and trained [1} new members of the guest service team.
Housekeeper
Navy Exchange Service Command
10.2018 - 04.2019
- Removed waste paper and other trash from the premises to designated area.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Washed, cleaned and disinfected water coolers.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Documented and reported all necessary repairs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Transported cleaning products and equipment to and from the utility rooms.
- Verified that all storage areas and carts were clean and organized.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Swept and washed all hard surface floors.
- Polished all metal hardware fixtures.
- Polished glass surfaces and windows.
- Waxed and polished wood floors and other woodwork.
- Returned emptied garbage receptacles to proper locations.
- Cleaned and buffed tile floors using industrial cleaning equipment.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
Building Service Worker, Grade (3)
Smithsonian Institution
04.2019 - Current
- Used approved cleaning products on various surfaces, including and to reduce bacterial growth and prevent spread of viruses.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing.debris.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
- Prepared facilities for special events, including bringing out chair and table racks, setting up arrangements and handing decorations.
- Completed deep cleaning tasks such as buffing and polishing floors each.
- Dusted all furniture and fixtures thoroughly and carefully.
- Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing, and vacuuming floor building.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Scrubbed, top-coated, buffed and varnished hard floors.
- Used approved cleaning products on various surfaces, to reduce bacterial growth and prevent spread of viruses.
- Wiped down tabletops, chairs and condiment containers.
- Completed deep cleaning tasks such as buffing and polishing floors each
- Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing, and vacuuming for floor building.
- Maintained custodial building task schedule and adjusted hours or time schedule to accommodate workload.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Coordinated deliveries, movement and correct placement of new furniture and equipment for building.
- Processed trash removal, recycling and disposal.
- Supervised supplies in inventory and submitted requests for items requiring immediate reorder.
- Cleaned, vacuumed and dusted all areas of the building to maintain organized, professional appearance for employees and clients.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Completed routine floor maintenance, including stripping, sealing and finishing.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Manuel De Jesus Galvan High School
Santo Domingo, DRNo Degree - Nursing Assistance
Montgomery College
Rockville, MD04.2024
English Second Language
Carlos Rosario School
Washington, DC01.2020
Skills
- Hospitality
- Diligent
- Guest experiences
- Motivated team player
- Quick learner
- Exceptional communication skills
Languages
Bilingual in English and Spanish
Timeline
Building Service Worker, Grade (3)
Smithsonian Institution
04.2019 - Current
Housekeeper
Navy Exchange Service Command
10.2018 - 04.2019
Day Porter
NDC Real Estate Management Inc.
10.2013 - 04.2018
Housekeeper
George Washington University Inn
07.2012 - 09.2013
Commercial Cleaner
PMM Company
06.2011 - 07.2013
High School Diploma -
Manuel De Jesus Galvan High School
No Degree - Nursing Assistance
Montgomery College
English Second Language
Carlos Rosario School