Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joahn Christophe

Brooklyn,NY

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Interm Manager

Fedex Office
NY, NY
01.2023 - Current
  • Provided guidance and direction to teams in order to meet deadlines.
  • Provided training and mentoring for members of the team. ( SOP, store safety and being audit ready at all times)
  • Resolved conflicts between teams or departments in a timely manner.
  • Designed systems and protocols for effective communication among employees.
  • Developed and implemented strategies to increase efficiency of operations. ( PNS, we listen, color growth)

Assistant Manager

FedEx Office
NY, NY
01.2023 - 01.2024
  • Worked with SM to maintain compliances of SSIC, BCSA, as well as understanding income statements, financials, and SOP's,
  • Provided guidance and support to staff members on daily tasks, projects, and objectives. Also provided developmental training to Rolan leading to success in being promoted to Lead Consultant.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Collaborated with SM on developing strategic plans for achieving business goals.
  • Assisted in creating budgets for departmental expenses including personnel costs.

Lead Consultant

FedEx Office
NY , NY
08.2021 - 01.2023
  • Became a Lead at store 4470, which is the highest ADV store in NYC. While I was there I trained, coached, and mentored store consultants on best practices to improve store metrics. (Lead team to achieve reaching Presidents Club in 2022
  • Directed and supervised team in daily operations.
  • Led cross-functional team meetings and provided guidance on best practices.

Team Member

FedEx Office
New York, NY
01.2019 - 08.2021
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.

Education

Associate of Arts -

Kingsborough Community College of The City University of New York
Brooklyn, NY
06-2008

Skills

  • Business Development
  • Performance Management
  • Financial Management
  • Staff Development
  • Team Leadership
  • Verbal and written communication
  • Performance Evaluations
  • Schedule Preparation
  • Complex Problem-Solving
  • Key Performance Indicators

Timeline

Interm Manager

Fedex Office
01.2023 - Current

Assistant Manager

FedEx Office
01.2023 - 01.2024

Lead Consultant

FedEx Office
08.2021 - 01.2023

Team Member

FedEx Office
01.2019 - 08.2021

Associate of Arts -

Kingsborough Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Joahn Christophe