Joajuana Hemphill
Castleton,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Pit Driver
Amazon IND4
09.2021 - 12.2024
- Pit drivers’ responsibility is mobile picking with a cherry picker.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Delivery Driver
Amazon
07.2020 - 04.2021
- Associate would drive to offsite to pick up van assigned to individual
- When it was loading, Associate would load van on Amazon loading site, wait for being released from site
- Driver would follow route to deliver packages to homes
- Once, everything is delivered, driver would head back, gas up van, check back into off site with Dispatch, return packages to dispatch if undeliverable and lastly, take the truck back to offsite lot.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Information Technology Help Desk Technician
Insight Global/Atos
05.2018 - 02.2019
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
- Streamlined help desk processes for faster ticket resolution times.
- Assisted users with software installation, configuration, and troubleshooting tasks to ensure optimal performance.
- Implemented remote support tools to increase efficiency in providing technical assistance to endusers.
- Created easy-to-follow documentation for common technical issues faced by users, aiding in self-support initiatives.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Kept records of calls placed and charges incurred.
Inbound Problem Solver/Process Guide
Amazon.Inc CVG3
07.2013 - 11.2016
- Problem solvers have different tasks for each department but as well what which main team you were hired into after passing the required qualifications for the company
- Using Amazon issued laptops, the individuals oversee correction issues in which either caused by vendors or Amazon itself
- Responsibility can be issuing refunds with approval, creating tickets for both sides to receive payment, creating labels for product to be received and research product verification.
- Contributed to a positive work environment by maintaining open communication lines with colleagues and supervisors.
- Defined problems to make decisions and moved forward to support quick resolution.
- Sought ways to improve processes and services provided.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
Education
Associate of Arts - Graphic Design
Vincennes University
Vincennes, INAssociate of Arts - Gaming Design And Beta Testing
Vincennes University
Vincennes, INNetwork and Security Certificate - Network And Security
New Horizon Computer Learning Center
Cincinnati, OH11.2017
High School Diploma -
Merrillville High School
Merrillville, IN05.2004
Skills
- Industry Knowledge
- Technical Support
- Call Center
- Graphic Design
- Information Technology
- Fine Art
- Typing
- Tools & Technologies
- Windows 7, 10 and 11
- Microsoft Office and Outlook
- Google Chrome
- Firefox
- Multitasking
- Customer Service
- Ticketing Systems
- Help Desk
- Digital Designs
- Remote Troubleshooting
- Computer Design
- Various Art programs
- Trained in different PIT equipment
- Ground/Mobile Picking
Business Phone
219 316-8282
Timeline
Pit Driver
Amazon IND4
09.2021 - 12.2024
Delivery Driver
Amazon
07.2020 - 04.2021
Information Technology Help Desk Technician
Insight Global/Atos
05.2018 - 02.2019
Inbound Problem Solver/Process Guide
Amazon.Inc CVG3
07.2013 - 11.2016
Associate of Arts - Graphic Design
Vincennes University
Associate of Arts - Gaming Design And Beta Testing
Vincennes University
Network and Security Certificate - Network And Security
New Horizon Computer Learning Center
High School Diploma -
Merrillville High School
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