JOAKIM NGAMBO
Gainesville
Summary
Experienced with managing office operations and administrative tasks to support business functions. Utilizes organizational skills to ensure smooth workflow and efficient task completion. Knowledge of coordinating schedules and facilitating team communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office / Operations Assistant
University of North Florida – Rec & Wellness Center
Jacksonville, FL
01.2024 - Current
- Officiate competitive games while enforcing regulations and maintaining a safe, organized environment
- Manage front desk operations, including participant check-in, scheduling, and customer service
- Resolve conflicts professionally and ensure compliance with university policies and safety standards
- Demonstrate strong decision-making and communication skills in fast-paced situations
Front Desk Receptionist / Member Services Assistant
University of North Florida – Student Wellness Complex
Jacksonville, FL
01.2024 - Current
- Manage front desk operations, including member check-in, facility access, and program registration
- Provide professional customer service by assisting students and guests with questions, memberships, and facility services
- Handle phone inquiries, scheduling, and administrative tasks to support daily operations
- Maintain accurate records and ensure a welcoming, organized front office environment
- Resolve issues efficiently while upholding university policies and service standards
Retail Associate / Cashier
Walmart
Gainesville, FL
01.2025 - 01.2026
- Operated cash registers efficiently, processing high-volume transactions with accuracy and professionalism
- Provided excellent customer service by assisting with purchases, inquiries, and issue resolution
- Operated forklift equipment to transport and organize inventory safely and efficiently
- Maintained organized sales floor and inventory systems to support store operations and product availability
Education
Bachelor of Science - Healthcare Administration
University of North Florida, Brooks College of Health
Jacksonville, FL01.2027
Skills
- Forklift operation and warehouse safety, cash handling and point-of-sale (POS) systems, inventory management and stock replenishment, customer service and client relations, data entry and Microsoft Excel (formulas and basic analysis), operations support and workflow efficiency, problem solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Selected as a reliable front desk team member to manage high-volume operations and deliver consistent, high-quality customer service to over 100 daily facility users
- Recognized for delivering exceptional customer service in a high-traffic environment, assisting 100+ patrons daily
- Improved front desk efficiency by streamlining check-in procedures, reducing wait times during peak hours
Certification
• Forklift Operator Certification (OSHA-Compliant) – 2026
• CPR/AED Certification – American Red Cross (In Progress)
• HIPAA Privacy & Security Certification (In Progress)
• Customer Service Certification – LinkedIn Learning (Completed)
• Workplace Safety Certification (OSHA 10-Hour – General Industry) (In Progress)
Languages
French
Native or Bilingual
Timeline
Retail Associate / Cashier
Walmart
01.2025 - 01.2026
Front Office / Operations Assistant
University of North Florida – Rec & Wellness Center
01.2024 - Current
Front Desk Receptionist / Member Services Assistant
University of North Florida – Student Wellness Complex
01.2024 - Current
Bachelor of Science - Healthcare Administration
University of North Florida, Brooks College of Health